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Amazon Web Services Reviews

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Amazon Web Services User Reviews

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Amazon Web Services Expert Review- From the Editors

Amazon Web Services (AWS) was introduced in 2006. AWS offers a complete set of infrastructure and application services that allow customers to run anything in the cloud from enterprise applications to big data distribution to social games and mobile apps.



Amazon offers pre-sales support via an online forum and through a contact form on their website. It took six days for AWS staff members to answer my pre-sales questions and a little over an hour for someone to reply to my initial questions on their member forums. In both instances, my questions were answered thoroughly and politely, and I was directed to their FAQ pages for more information.


Account sign-up and setup was the smoothest I’ve ever encountered. Clients must register for an AWS account. If you already have an Amazon account of some sort, this takes only as much time as you need to register a credit card and phone number. Amazon’s automated system performs a phone verification check. Within five minutes of signing up for AWS, I was reading help files and learning how to go about getting myself up and running.


Amazon accepts all major credit cards and billing support is available through online forums and a help system. Despite many requests to their forums, PayPal is still not a viable payment option. Also, there’s no option to manually pay your monthly hosting bill. All accounts must authorize automatic billing through a credit or debit card. Billing issues are addressed quickly, and account cancellation is simple.


AWS has a cornucopia of offerings available. The pay-as-you-go approach is a real money saver. On Demand Instances run as little as $.06 per hour on Linux/Unix and $.091 on Windows. To help new customers get started, AWS offers a free usage tier for one year. The free tier can be used for anything you want to run in the cloud, or simply to play around with services.


I found the cloud services to be stable and reliable. AWS is true cloud computing, so those with mission critical projects will want to do some research and learn how to deploy instances across multiple availability zones to make sure their sites remain available during an outage. My EC2 instance was used to store development repositories and the current uptime of that Micro instance is 498 days.

Help & Support

General support is available through an online forum and one-on-one support through a ticket-type system. Basic support is free of charge, and there are several paid plans available. My inquiries were always answered within a two-hour time frame. In addition to receiving prompt and courteous answers, I was also always linked to an article on the AWS site where I could learn more. My only complaint here is that many of Amazon’s help files were written by techs who don’t necessarily know how to write and convey extremely technical information to people who may be less experienced with cloud hosting. As such, there’s a steep learning curve for beginners to not only decipher instructions, but also figure out what certain advanced terms may mean.


As mentioned above, my EC2 instance has been running reliably for 498 days. AWS has maintained a 100% uptime rating for well over a year for me.


Due to the nature of cloud hosting, there are different guarantees offered for different services. Uptime is calculated on a yearly basis.

  • 99.95% uptime guarantee for Amazon EC2.
  • 99.9% uptime guarantee for Amazon EC3.

Terms of Service

The Acceptable Use Policy and Service Terms can be read in full online. Highlights include:

  • Illegal files will be asked to be removed or disabled.
  • Anti-spam law strictly enforced.
  • No ponzi or pyramid schemes, phishing or pharming allowed.

Bottom Line


  • Endlessly scalable.
  • Pay only for what you use.
  • Support is quick to respond.


  • Phone and live chat support not available.
  • Help files can be difficult for beginners to grasp.
  • PayPal not available as payment option.

Amazon Web Services Plans

Cloud App Hosting Plans:

Amazon Elastic Compute Cloud (Amazon EC2) from $0.060 per Hour

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