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aplus.net Reviews

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Expert Rating
Pricing
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Ease of use
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(4) aplus.net Reviews

aplus.net User Reviews

1 


Monday, January 01, 1900

Great web hosting company

Rating:
Pricing
Uptime
Customer Support
Ease of use
Performance
Features
Advantages: Great technical support, Zero downtime, great control panel
Disadvantages: -
Verdict: I am only writing this in response to the other reviews I have seen about Aplus.net. I have been using them for about a year now and I haven't had any problems with the service. The control panel is great, the web-based email system is good, and the customer support has been great for me. I am only hosting a personal site through them, but have had almost zero downtime and everything else through them has been quite a bit above average.


Monday, January 01, 1900

Terrible experience all around.

Rating:
Pricing
Customer Support
Ease of use
Features
Advantages: -
Disadvantages: bad customer service, bad billing dept.
Verdict: This is the worst host I have ever dealt with. I was unhappy with their service, so I used the "30 day money back guarantee" that they had. It took numerous emails and phone calls for them to refund my money. Their billing department is irresponsible and doesn't respond to your emails. Terrible experience all around.


Monday, January 01, 1900

DO NOT USE Aplus.Net!

Rating:
Pricing
Uptime
Customer Support
Ease of use
Features
Advantages: -
Disadvantages: I don't like it personally, bad billing
Verdict: Aplus.Net charged me for a year of hosting after I had already canceled my plan with them and switched to a better company. DO NOT USE Aplus.Net!
1 

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aplus.net Expert Review- From the Editors

110 East Broward Boulevard, Suite 1650
Fort Lauderdale, FL 33301
1-877-275-8763

Aplus is one of only a handful of web hosting companies that not only survived the dot-com bust, but also flourished. Started in 1992 by Abacus America, Inc., Aplus began offering internet services in 1995 and hosting in 1998. Acquired by Hostopia in 2009, the Aplus of today offers shared web hosting, web design and marketing services.

Review

Pricing

Aplus.net has a very competitive pricing structure. I picked up the Personal Plan, which runs $5.95/month for 15 gigabytes of space and 250 gigabytes of bandwidth. Hard to beat that! Discounts are also available when paying by the year.

Uptime

My premium uptime monitor indicated that Aplus met or exceeded their 99.99% uptime guarantee. The few instances of downtime I had were all due to unannounced server reboots and hardware upgrades.

Sales

I had a question or two for Aplus and turned to live chat for the answers. I spoke with a representative named Venessa, who not only answered my questions in seconds, but offered up very detailed responses. Wonderful! Aplus offers sales support by telephone, live chat and an online form 24/7.

Help & Support

Support from Aplus is available by phone, live chat and an online form. Live chat support, once again, is truly excellent. It’s not uncommon to be connected with a representative in just a few moments. The other forms of support take 12-24 hours. I found online form support to be the most frustrating, as answers often took three or four exchanges to come.

Setup

It only takes a few moments to fill out the new account activation form with Aplus and pay for your account. Once I did that, I received an order confirmation by email, followed by the details of my new plan. Couldn’t have gone better!

Reliability

My account with Aplus was active for a period of one year. I had no hardware issues during my stay, though I did have a few software problems. Aplus runs an old version of phpMyAdmin, which caused one of my trusty scripts to only work sporadically, if ever. I was told there were security reasons for not upgrading the software. I had the same problem with other software, as well. In full, the hardware at Aplus is top-notch, but they would do well to update their software in a timelier fashion.

Billing

I had no trouble with the billing department. I was not charged incorrectly, nor did I have any problems cancelling my account. Aplus accepts all major credit cards.

Guarantee

  • 99.99% uptime guarantee
  • 30 day money back guarantee

Terms of Service

You can find the Terms of Service for Aplus on their website.  Highlights include:

  • Adult images not allowed.
  • Hosting accounts are automatically renewed.
  • Spamming, storing of files and copyrighted material not permitted.

Bottom Line

Advantages

  • Superb live chat support.
  • Easy-to-learn custom control panel.
  • Free domain with some plans.
  • Good value for the money.

Disadvantages

  • Some server software is outdated.
  • Phone and online support can be slow.
  • No advance notice of when servers will be rebooted or websites taken offline.

aplus.net Plans

Windows Hosting Plans:

Aplus Personal Windows Plan: $5.95/mo
Aplus Business Windows Plan: $9.95/mo
Aplus Professional Windows Plan: $19.95/mo

Domain Names Plans:

Aplus Domains - $9.99

E-Commerce Hosting Plans:

Aplus eCommerce Windows Plan: $34.95/mo

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