13461 Sunrise Valley Drive, Ste. 300
Herndon, VA 20171
Sales: 866-428-0130
Support: 866-428-0128
Apptix was founded in 1997. Headquartered in Virginia, Apptix is a Microsoft Gold Certified partner and hosts more than 20,000 organizations. Apptix specializes in Hosted Exchange and VOIP, Hosted Sharepoint, domain names, professional email services and shared Windows-based web hosting.
Review
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Sales
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Apptix takes sales questions by live chat, toll-free telephone number and email. I spoke with both a phone rep and a live chat sales team member and found both sales people to be friendly, well-versed on company business and eager to answer my questions. Perfect!
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Setup
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Account sign-up and setup is a simple process that takes place online or by phone. I was able to purchase and pay for my shared web hosting plan, plus a domain name, in a matter of moments and the email welcome letter I received a short time later contained all the information I needed to get my website online quickly and easily.
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Billing
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Apptix accepts all major credit cards, and all shared hosting plans are billed annually. I had no trouble with the billing department during my stay or in cancelling my hosting account.
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Pricing
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There are three shared hosting plans to choose from with Apptix, the smallest offering 250 megabytes of space and 10 gigabytes of bandwidth for $9.95/month. Compared with other Windows hosts, Apptix runs on the pricier side and includes less space in their plans.
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Reliability
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My hosting server performed at 100% during my almost year-long stay with Apptix and I had no issues to report.
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Help & Support
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24/7 hosting support from Apptix comes by toll-free telephone, live chat, and email. While I never had any trouble reaching Apptix quickly, even during peak hours, I often found that Apptix offered only basic entry-level support. Any questions that were more technical than inquiring about network trouble or email issues meant my ticket had to be escalated, and would then sit in queue for hours, if not days. A little on the slow side!
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Uptime
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My premium uptime monitor indicated that Apptix maintained a 100% uptime rating during my stay.
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Guarantee
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No money back guarantee.
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100% uptime guarantee.
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Terms of Service
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The Terms of Service for Apptix are online. Highlights include:
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Spam forbidden.
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Illegal activity will result in immediate account suspension.
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Adult content not allowed.
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Bottom Line
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Advantages
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True 24/7 support.
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Reliable network and hardware.
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Call center helpful and polite.
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Many options and services to choose from.
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Disadvantages
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Must pay for hosting yearly.
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Plans are low on space and slightly more expensive than other Windows hosts.
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No PayPal or Google Checkout support.
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Support can be slow when dealing with some issues.
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