Tilzes str. 74
Siauliai city, Lithuania
Sales: +370 655 118 33
Support: +370 700 050 30
BalticServers.com was founded in 2001. This Lithuanian-based host owns their own green data center and offers shared web hosting, Windows and Linux dedicated servers, virtual private servers, colocation, Microsoft licenses and domain names.
Review
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Sales
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BalticServers answers questions by email, telephone and live chat. I spoke with email and live chat sales team members, both of whom were intelligent and polite. Without being prompted, I was offered a discount code and a link to BalticServers’ special offers page by team members. Great!
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Setup
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Signing up for an account takes just a few moments and is done from the BalticServers’ website. I had both an invoice and a welcome letter from BalticServers within moments of paying, and I was able to immediately begin working on my website. Perfect!
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Billing
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BalticServers accepts all major credit cards, MoneyBookers, Liberty Reserve, PayPal, WebMoney, AlertPay, Cashu, Western Union and bank wire transfers. I had no errors on my hosting bill and was able to cancel my hosting account with ease.
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Pricing
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BalticServers’ hosting prices are generally inexpensive. Shared hosting starts at $1.78/month (when paying three years in advance), dedicated servers are $55/month and up (when paying in three month intervals) and virtual private servers are priced as low as $7.38/month. My only beef here is that services must be paid for at least three months in advance as there are no true month-to-month services offered.
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Reliability
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I had zero issues with BalticServers’ hardware during a one year stay.
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Help & Support
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Tech support can be found by live chat, telephone and email. Telephone support is fastest. There’s no annoying wait time with telephone calls and support reps are quick and thorough with their answers. Email support can take anywhere from 1-6 hours, depending on urgency. Live chat support seemed the most unreliable. While answers by live chat were helpful and prompt, live chat was largely unavailable or listed as offline.
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Uptime
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My uptime monitor indicated that BalticServers maintained a 99.78% uptime rating over one year. Downtime credits are available upon request.
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Guarantee
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99.5% uptime guarantee.
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30 day money back guarantee
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Terms of Service
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The Terms of Service can be found on the BalticServers’ website. Highlights include:
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Copyrighted material forbidden.
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Client fully responsible for website and server backups.
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Accounts must be cancelled manually.
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Domain name and custom server fees non-refundable.
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Bottom Line
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Advantages
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Cheap!
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Manages own data center.
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Money back guarantee.
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Speedy network.
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Superior hardware.
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Excellent sales and coupons.
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Disadvantages
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Email support tickets can be slow to be answered.
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Live chat support not available 24/7.
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Must pay at least three months in advance.
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