125-720 King Street West Suite 521
Toronto, ON M5V3S5
Canada
866-606-3734
BlueFur.com began in the hosting industry as MonsterHosting.ca in 1997. After a domain name dispute with another host attempting to market the monster brand name, MonsterHosting.ca changed their name and started over. Headquartered in Toronto, BlueFur is in the business of shared and reseller web hosting, virtual private servers, dedicated servers and domain names.
Review
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Sales
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BlueFur takes sales question by email, telephone and live chat. I spoke with both a phone representative and a live chat team member. Live chat calls were answered in less than one minute, and both reps were good natured, easily answering my questions. Nice!
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Setup
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Account sign up is done online via a website form. I had my account details, hosting invoice and a welcome letter in my email inbox within five minutes of paying. Very smooth! I did hit one snag: BlueFur promises free account migration, where they will move your data from another web hosting server over to theirs. Unfortunately, there are set hours for this freebie service, and it only takes place during business hours on weekdays. Because I signed up on a Friday evening, this meant I had to wait through a long weekend before my website was moved over to its new home. Not a major roadblock, but certainly frustrating when you’re in a hurry to get online.
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Billing
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BlueFur accepts PayPal, credit cards and checks. I had just one issue with the billing department, which unfortunately again fell late on a Friday evening. BlueFur’s billing department is open limited hours, weekdays only, which can make resolution a slow, painful process.
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Pricing
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BlueFur has a good assortment of plans and they’re all reasonably priced. Their smallest plan, the Mini, includes 1 gigabyte of space and 50 gigabytes of bandwidth for $6.01 (CAD) a month, if paying yearly, or $6.95 (CAD) when paying month-to-month.
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Reliability
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My BlueFur hosting server performed just as it should and I had no hardware issues to report during a one year stay.
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Help & Support
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BlueFur supports their customers 24/7 via an online help desk, email, telephone and live chat. I was always able to reach support quickly, and all of my questions were answered and resolved within a reasonable amount of time.
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Uptime
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BlueFur guarantees 99.9% uptime and they delivered. During my one year stay, my premium uptime monitor registered an overall 99.97% uptime record.
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Guarantee
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45 day money back guarantee.
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99.9% uptime guarantee.
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Terms of Service
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The Terms of Service for BlueFur are found in complete form on their website. Highlights include:
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Domains consuming an excessive amount of server resources will be suspended without warning.
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Servers are not to be used as file storage or backup devices.
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No spam, adult content, or IRC bots allowed.
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Bottom Line
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Advantages
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Reliable uptime.
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Support team is responsive and quick to act.
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Free account migrations.
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Good selection of plans to choose from.
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Control panel (cPanel) easy to work with.
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Free domain with all new orders (by using coupon code on host’s website).
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Free shared SSL certificate.
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Disadvantages
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Billing department only open weekdays.
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Account migrations not performed on weekends.
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Limited number of email accounts, mySQL databases, and mailing lists on some plans.
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