93 S Jackson St. #31077
Seattle, WA 98104
Started in 1999, CloudWeb.com is a cloud hosting company located in Seattle. CloudWeb offers cloud website hosting, cloud web servers, cloud web clusters, a turn-key reseller program, and domain names.
Review
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Sales
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Sales questions are handled by email or live chat. Over a period of four days I could not seem to catch live chat reps online, so I turned to email. My pre-sales email was answered within a four hour period, and the rep was able to assist me in learning about cloud hosting, and recommending a plan that would work for my website.
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Setup
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Signing up for a new account takes place on CloudWeb’s website, and the ordering process is simple and easy-to-complete. After paying for my hosting, I received a welcome letter and invoice, and my account was setup and ready to use just a few moments later. Speedy and trouble-free.
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Billing
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CloudWeb accepts all major credit cards and PayPal, and billing assistance is offered through a web-based ticket system. I was always billed properly, and was able to cancel my hosting account without any trouble.
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Reliability
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My hosting server hardware was 100% reliable.
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Help & Support
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Support is available by live chat and an online ticket system. Emergency tickets are answered in one hour or less and non-emergency support generally responds within 12-24 hours. Support techs were alert and helpful, and I felt I was in good hands with CloudWeb, though it would be nice to see more availability from staff on live chat.
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Uptime
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My uptime monitor indicated that CloudWeb maintained a 100% uptime rating over two years.
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Pricing
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I signed on for a cloud website package called Cumulus Pro that included 10 gigabytes of disk space and 100 gigabytes of bandwidth for $4.95/month. No doubt, a good deal. Cloud web servers are $25/month and include 38 gigabytes of disk space and 316 gigabytes of bandwidth. CloudWeb's prices are fair and right in line with other hosting companies.
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Guarantee
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30 day money back guarantee.
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99.99% uptime guarantee.
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Terms of Service
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Gambling websites not allowed.
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No IRC scripts or bots.
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File sharing/peer-to-peer activities forbidden.
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No game servers.
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Strict anti-spam policy.
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Bottom Line
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Advantages
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Fast, reliable network.
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Choice of three data center locations.
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Instant scalability.
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Good tech support.
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Money back guarantee.
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Disadvantages
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Live chat not always online.
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No phone support.
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