530 W. 6th St., Suite 903 (HQ)
Los Angeles, CA 90014
1-888-505-COLO
ColocationAmerica.com was established in the year 2000 by a group of professional engineers. Headquartered in California, Colocation America offers colocation hosting, Windows and Linux dedicated servers, and various Internet and hosting services.
Review
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Sales
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Sales questions can be asked by email, live chat and telephone. I chatted with both email and phone sales team members and was impressed by quick responses I received and the level of knowledge each salesperson had. Email questions take about sixty minutes to be responded to and there’s a wait time of less than five minutes to reach a sales rep.
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Setup
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Account sign-up takes place online and by phone. It’s a simple process, and Colocation America is quick to get services set up and to supply you with the necessary details needed to manage your server.
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Billing
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Colocation America takes all major credit cards. I was never billed for services I had not ordered, and had no trouble with cancelling my account.
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Pricing
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Colocation America offers an enormous selection of dedicated servers and colocation services. My server, an Intel Xeon (Dual Xeon 2.4) had 4 gigabytes of RAM, two SCSI hard drives, 10,000 gigabytes of bandwidth, and ran $99/month. Though this was a monthly special at Colocation America, their regular server offerings are equally as affordable.
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Reliability
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My server suffered no hardware failures or issues over a one year period.
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Help & Support
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Support comes by telephone, trouble ticket system, live chat and email. I found that most tickets—even those not marked as urgent-- were answered in less than twenty minutes. Phone support is also quick and efficient, with an average wait time of three to five minutes. My only complaint is that live chat support is not always ‘live’ or available.
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Uptime
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My uptime monitor showed that Colocation America maintained a 100% uptime over a one year period.
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Guarantee
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100% uptime guarantee.
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Price Match guarantee.
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Terms of Service
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The Terms of Service for Colocation America are online. Highlights include:
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Spam strictly forbidden.
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Illegal file storage and copyrighted materials not allowed.
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Credits will be given for downtime.
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Bottom Line
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Advantages
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Competitive pricing.
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Strong, reliable network.
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Support is fast and helpful.
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Impressive monthly specials.
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Disadvantages
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Live chat not always available.
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No money back guarantee.
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