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CoolHandle Reviews

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Sales
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94%
(2) CoolHandle Reviews

CoolHandle User Reviews

1 


Wednesday, September 03, 2014

Terrible,Rip OFF

Rating:
Advantages: Nothing
Disadvantages: Promised refund have not received
Verdict: No HELP or REFUND
1 

Anonymous User

Skip Navigation Links. As simple as ... 1 2
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Review Writing Guide

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CoolHandle Expert Review- From the Editors

700 w. 6th Street
Los Angeles, CA 90001
1.866.200.2828

CoolHandle is a California based web hosting company that was started by a group of IT professionals in 2001 that were intent on delivering 100% satisfaction to customers.  Today, CoolHandle offer Windows and Linux based web hosting, virtual private servers and dedicated servers, and operates from a datacenter in Los Angeles, CA, where they handle more than 100,000 domains daily.

Review

Sales

I was most interested in a shared web hosting account with CoolHandle, but had a few questions I needed to clear up before signing on as a customer.  CoolHandle does sales support by live chat, telephone and email.  I turned to live chat, where I was able to connect with Mark, sales representative for CoolHandle, in less than five minutes. Mark answered my questions promptly and gave me a little background on CoolHandle.  Top notch, friendly sales!

Setup

My shared hosting account was paid for by credit card and within moments I had a welcome letter from CoolHandle in my email inbox.  The welcome letter was thorough and well written, and detailed all my hosting account details.  Setup with CoolHandle is simple and to the point.

Billing

I was billed monthly for my CoolHandle web hosting plan and was never charged for services and features I had not ordered. Account cancellation was an equally pain-free process that incurred no unexpected charges.

Pricing

CoolHandle’s shared hosting accounts begin at $4.95/month for unlimited space and bandwidth.  The smallest (Starter Package) account allows for five add-on domains and pricier plans include options for more domains and dedicated IPs.  CoolHandle’s prices are rock bottom, but the one thing that keeps me from giving CoolHandle a perfect score here is the fact that they charge a setup fee for customers not paying at least one year in advance.

Reliability

When it came to reliability, CoolHandle’s servers were exceptional. During a one year stay I never experienced any hardware or network issues of any kind. CoolHandle is deserving of a perfect rating here!

Help & Support

I made contact with CoolHandle on multiple occasions—each time to inquire about new services that had piqued my curiosity. CoolHandle gives out customer support by email, a toll free telephone number and live chat. CoolHandle’s representatives are friendly, courteous and really know their stuff. Average wait time for support is less than one hour by email and roughly five minutes by live chat and telephone.

Uptime

I track my domains with a premium uptime monitor. During a 12 month stay with CoolHandle I never experienced any downtime and my site always loaded quickly.

Guarantee

  • 99.9% uptime guarantee
  • 30 day money back guarantee

Terms of Service

CoolHandle has their Terms of Service available online.  Highlights include:

  • Unsolicited and bulk emailing prohibited.
  • Resource intensive CGI scripts not allowed.
  • Chat rooms may not be installed on domains.

Bottom Line

Advantages

  • Extremely reliable!
  • Free domain when paying yearly.
  • Helpful, competent sales and support staff.
  • Competitive pricing structure.
  • Easy to use control panel.
  • Money back guarantee.

Disadvantages

  • Setup fee for customers not paying at least one year in advance.

CoolHandle Plans

Windows Hosting Plans:

CoolHandle Windows Web Hosting from $7.95/mo

Linux Hosting Plans:

CoolHandle Linux Web Hosting from $7.95/mo

Reseller Linux Hosting Plans:

CoolHandle Linux Reseller Hosting from $19.95/mo

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CoolHandle Coupons & Special Offers

    Coolhandle Reseller hosting at a never-before-seen, rock-bottom price: 99 cents for an entire year!

    The reseller hosting package features 25GB Space, 150GB, WHM / Cpanel access, 1-Click WordPress installer, as well many other features. CoolHandle reseller customers also get access to premium features such as CloudFlare 1-Click CDN services, SSH access, free ENOM registrar accounts, and a 30-day money-back guarantee.
Go to the provider's website to learn more.