PO Box 117
Spring, TX 77383
1-866-ELEVEN2
Founded in 2003, Eleven2.com offers shared and reseller web hosting, in addition to cloud servers and domain names. Eleven2 is headquartered in Houston, TX and has offices and servers located in data centers in Phoenix, AZ, Dallas, TX, Asheville, NC, Singapore and London.
Review
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Sales
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Eleven2 takes pre-sales questions by live chat, telephone, an online forum, email or a website contact form. I wanted to ask after a shared hosting plan and jumped on live chat to make a connection. Within seconds of seeking out the sales department I was chatting with a representative who quickly and easily answered my questions. Eleven2 even went the extra mile and let me know about an unadvertised special that I could take advantage of should I choose to sign up for a plan. Excellent!
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Setup
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I purchased a small shared hosting account with Eleven2 and my plan was setup instantly. Within seconds of paying I had an email invoice and a welcome letter from Eleven2 that showed me how to access my control panel and gave me my new login information. No problems at all.
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Billing
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I chose to pay for my hosting from Eleven2 monthly and their recurring billing worked exactly as it should. I was never overcharged and had no trouble cancelling my account nine months later.
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Pricing
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Eleven2’s smallest hosting plan offers 1 gigabyte of space and 15 gigabytes of bandwidth for $4.95 per month. Include a 25% off coupon available during the time of signup and that price is reduced to only $3.71. Eleven2’s pricing structure is well within average-- if not slightly lower than the competition.
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Reliability
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Eleven2’s hardware and network proved itself to be stable and strong during my nine month stay. My hosting server never failed to keep my website up or operate as it should.
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Help & Support
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Hosting support for Eleven2 is available by email, forum, toll-free telephone number and by live chat. I had reason to contact support four times during my almost-year stay and each time I walked away fully satisfied. Eleven2’s support team is responsive, speedy and above all, very professional. This would be a perfect 10 rating but for the fact that Eleven2 promises a 10 minute support response, and on three out of four occasions it took 20 minutes to have my ticket addressed. As a whole, Eleven2 does have a very solid support team that is available 24/7.
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Uptime
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I use a premium uptime monitor to keep track of my websites. According to my uptime monitor I experienced no downtime issues whatsoever with Eleven2.
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Guarantee
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99.9% uptime guarantee
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60-day money back guarantee
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Terms of Service
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The Terms of Service for Eleven2 are available online. Highlights include:
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Customer agrees to maintain and be responsible for website backup.
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Customers must abide by local, State and Federal laws.
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Spamming prohibited.
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Bottom Line
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Advantages
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Reliable network.
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Inexpensive.
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60-day money back guarantee.
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24/7 support.
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Network status available via Twitter feed.
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Multiple datacenters to choose from.
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Disadvantages
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Don’t always live up to 10 minute support guarantee
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