PO Box 6361
Stuart, Florida 34997
1.888.293.HOST
GlowHost.com was founded in Florida in 2002. This ten year old company offers shared web hosting, semi-dedicated servers, cloud virtual private servers, cloud servers for Enterprise, dedicated servers, reseller hosting plans, SHOUTcast hosting plans and domain names.
Review
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Sales
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GlowHost offers sales support by email, online ticket system and telephone. My email sales questions were answered in 15 minutes time and it took approximately two minutes to connect with a phone representative. Both sales team members I spoke with were thorough with their answers and did a good job of answering my mountain of questions. Perfect!
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Setup
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Signing up for an account is done on the GlowHost website and takes mere moments. I received a billing invoice shortly after making payment and my account was ready to use less than two minutes later. Swift!
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Billing
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GlowHost takes all major credit cards, PayPal and eChecks. I upgraded my hosting plan six months into my stay with GlowHost and the billing department easily adjusted my monthly invoice and took care of all the details for me. Smooth!
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Pricing
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GlowHost’s smallest web hosting plan, Unlimited Single Domain, gives users an unlimited amount of space and bandwidth for $8.95/month or $4.95/month when paying two years in advance. The long term plan is a good deal while the month-to-month plan is slightly higher than average.
One curious thing about GlowHost’s shared hosting plans is that unlimited plans are actually cheaper than plans with a set amount of space and bandwidth. A cursory glance at their Terms of Service shows that the unlimited plans do have safeguards in place to prevent abuse, making them limited in many ways. This is, of course, common with all unlimited hosts. Despite this, the pricing structure is confusing and a little misleading.
On the plus side, paying yearly gives GlowHosts customers a free domain and SSL certificate.
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Reliability
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No complaints with regards to GlowHost hardware or their network. Everything performed at 100% over a two year period.
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Help & Support
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GlowHost answers technical support questions by online trouble ticket system and telephone. The support department has a fast turnaround, often answering tickets in 10 minutes or less. Telephone support is equally as efficient. There’s no live chat support, though with trouble tickets answered in such a prompt manner, I didn’t really miss it.
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Uptime
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My uptime monitor indicated that my GlowHost maintained a 100% uptime rating over two years.
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Guarantee
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100% uptime guarantee.
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91 day money back guarantee.
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Terms of Service
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Terms of Service for GlowHost can be read in full on their website. Highlights include:
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MUDs, IRC Bots, Botnets, DoS and DDoS programs not allowed.
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Hosting server may not be used as a backup service.
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Unlimited accounts are allowed up to 100 emails per hour.
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Unlimited accounts may not be used for image hosting sites larger than 5 gigabytes.
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A $5 late fee will be applied to overdue accounts.
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Spamming forbidden.
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Bottom Line
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Advantages
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World-class support!
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91 day money back guarantee.
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Free domain and SSL certificate when paying yearly.
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Free merchant account setup.
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Green host.
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Network is rock solid and reliable.
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Disadvantages
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No live chat support.
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Unlimited hosting not truly unlimited.
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Not the cheapest host on the block.
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