189 S. Orange Avenue
Suite 1500S
Orlando, Florida 32801
1.888.402.3463
HostDime was founded in 2001 and has been a leader in the web hosting industry ever since. With multiple data center locations, HostDime is responsible for more than one million domain names. HostDime offers business class shared web hosting, Windows hosting, reseller hosting, VPS and managed dedicated server hosting.
Review
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Pricing
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HostDime has many plans to choose from. Business class shared hosting accounts start at $14.95/month and include 30 gigabytes of space and 300 gigabytes of bandwidth. HostDime’s VPS plans run $50/month and up and dedicate server pricing starts at $120/month. HostDime’s pricing structure is competitive and fair.
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Uptime
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My uptime monitor showed that HostDime maintained a 99.998% uptime rating.
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Sales
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Sales questions are answered by email, phone and live chat. I spoke with both live chat and email reps and was not disappointed. Live chat response is almost immediate and email answers take an hour or so to arrive. All the reps I dealt with were thorough with their answers and two sales reps even offered to customize a shared web hosting plan for me. Could not have gone better!
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Help & Support
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Support is available by email, trouble ticket system, live chat and telephone. Tickets and emails are generally answered in an hour or two and the wait time for phone calls runs 5-10 minutes. I found the support team to be knowledgeable, friendly and eager to help.
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Setup
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Account sign up is simple and involves only filling out an online order form. I received an invoice by email within seconds of payment being made, and my account was setup and ready to use a few moments later.
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Reliability
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I found HostDime’s hardware and network to be 100% reliable.
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Billing
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All major credit cards are accepted at HostDime. I was never charged for services I didn’t order and I had no difficulty in cancelling my account.
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Guarantee
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90 day money back guarantee for shared and reseller hosting.
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99.9% uptime guarantee.
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Terms of Service
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The Terms of Service for HostDime are on their website. Highlights include:
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Domain registration fees are non-refundable.
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Late payment fees will be assessed to reactivate services.
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Cancellation of services must be manually submitted 5 days before contract end.
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Spamming, illegal files and copyrighted material disallowed.
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Bottom Line
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Advantages
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Solid network.
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Exceptional 90 day money back guarantee.
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Support is quick to respond.
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Easy to use control panels (Plesk and cPanel).
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Competitive pricing.
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Disadvantages
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Live chat quick and helpful, but often unable to answer advanced tech support questions.
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Billing department open only limited hours.
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No small hosting plans available.
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