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HostGator Reviews

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(5) HostGator Reviews

HostGator User Reviews

1 


Monday, October 07, 2013

VerifiedVerified Review

They are not on Softlayer/the planet and you need to downgrade them

Rating:
Sales
Setup
Billing
Pricing
Reliability
Help & Support
Uptime
Advantages: They used to be good before Brent Oxley sold them to EIG.
Disadvantages: Moving everyone to Ace Data Center in Utah. Outages, running slow and overloaded.
Verdict:

EIG is a company eating the hosting companies alive and leaving us the clients with horrible service, slow ties and a terrible data center. I was with another hosting EIG bought and it was a nightmare and I moved to hostgator. Now I have to move 200 clients to a new hosting company. Dreadful.


Wednesday, November 28, 2012

Best Services with Best Price

Rating:
Advantages: almost 100% uptime, affordable procices, facility to pay in months than yearly, any time refund, amazing support
Disadvantages: Hardly any even if you are too skeptic about hosting
Verdict: I have been using hostagator for a while now. There are a few things that's keeping me attached to the hostgator is its amazing support. There are many ways using which you can get help from hostagator regarding all your issues. Its really convenient when you have pay every month. With almost 100% uptime and dedicated servers, i never got my site crashed or any problem in loading. Even though i do not have hundreds of sites on one account but i am still treated as a member with most preferred priority.


Monday, January 01, 1900

Awesome value for money!

Rating:
Tech Support
Control Panel
Pricing
Uptime
Customer Support
Advantages: Great value for money
Disadvantages: There are some things I'd like to see done differently
Verdict: Tried a few providers before finding HostGator. There are some things I'd like to see done differently, but in the main their offerings are fabulous value for money and their support people are courteous, well trained and in the main efficient. Excellent provider


Monday, January 01, 1900

Host Gator is the Best!

Rating:
Tech Support
Control Panel
Pricing
Uptime
Customer Support
Advantages: Great Support, great prices
Disadvantages: Can't think of any.
Verdict: I have been a reseller with Hostgator for about 9 years with a small reseller account and I have always been treated like a VIP by their support teams who have gone out of their way to help me with things I needed help with, above and beyond what a support team would normally do. This includes over the phone or with their live chat. There are many web servers out there but I wouldn't recommend any one of them except Hostgator.
1 

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HostGator Expert Review- From the Editors

11251 Northwest Freeway, Suite 400
Houston, TX 77092

1-866-96-GATOR

HostGator was founded by college student Brent Oxley in 2002. The privately held company is now one of the ten largest and most successful web hosting companies online today. With more than 7,000,000 domains under their care, HostGator offers shared Linux web hosting, reseller hosting, virtual private servers and dedicated server hosting.

Review

Sales

Sales questions are answered by live chat, telephone, email and online forum. I used both the phone and live chat to get in touch. HostGator’s live chat service has a helpful feature that lets you know how many sales reps are taking calls and what your place is in line. This gives the client at least a general estimation of what their wait time may be. When I first connected with live chat, there were 33 reps on-call and I was 66th in line. It took approximately ten minutes before I was chatting with an agent. Impressive! Both sales reps I spoke with were polite and helpful, and both offered me a coupon to reduce the price of my overall hosting fees.

Setup

Sign-up for a new account is done from HostGator’s website. It takes about five minutes to complete the online form, after which your account details need to be verified with a telephone call. Once that was done, I had a welcome letter from HostGator in my email inbox within an hour. The verification process does take a little extra time, so don’t expect to be off and running with your new website the moment you’ve paid your bill.

Billing

HostGator accepts all major credit cards and PayPal. I had no issues during my two year stay with HostGator, but the month after cancelling my account I was unexpectedly billed for services. I was able to clear this up with an email, but the process was somewhat slow. It was nearly 36 hours after first writing HostGator that I received a reply to my question, and a full five days before the situation had been corrected.

Pricing

HostGator has three shared web hosting plans, each offering unlimited space and bandwidth. The smallest plan, called Hatchling, allows for one domain and unlimited services for $7.16/month or $3.96/month if making a three year commitment. HostGator’s prices are good, but not great. There are several other well known unlimited hosts with at least slightly cheaper plans.

Reliability

The hosting server which I used experienced no downtime whatsoever due to hardware failure.

Help & Support

HostGator answers support questions via email, forum, live chat and telephone. In short, HostGator excels in this department. No matter how I contacted support over the years, I always received a timely, well-thought-out answer. Superb!

Uptime

My premium uptime monitor indicated that HostGator maintained a 99.99% uptime over a two year period.

Guarantee

  • 99.9% uptime guarantee.
  • 45 day money back guarantee.

Terms of Service

The Terms of Service for HostGator are online.  Highlights include:

  • No IRC scripts or bots allowed.
  • File dumps, mirror scripts and spamming not permitted.
  • Websites using high levels of server resources may be suspended.

Bottom Line

Advantages

  • Network is extremely reliable.
  • SSH access available on all hosting accounts.
  • Excellent support team!
  • Environmentally friendly hosting.
  • Free website builder.
  • cPanel control panel.

Disadvantages

  • Slightly more expensive than other unlimited hosts.
  • Expect 10-20 minute wait times for support by phone or live chat.
  • Billing office slow to respond to issues and complaints.
  • Heavily trafficked websites or those that use resource intensive scripts will be required to upgrade to VPS or dedicated server.

HostGator Plans

Linux Hosting Plans:

HostGator Hatchling Plan
HostGator Baby Plan
HostGator Business Plan

Dedicated Servers Hosting Plans:

Windows Dedicated Servers

Reseller Linux Hosting Plans:

HostGator Aluminum Reseller Plan
HostGator Copper Reseller Plan
HostGator Silver Reseller Plan
HostGator Gold Reseller Plan
HostGator Diamond Reseller Plan

Linux Dedicated Server Hosting Plans:

Linux Dedicated Server Plan

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HostGator Coupons & Special Offers

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    This includes shared hosting, reseller hosting, VPS hosting, Dedicated servers and Windows hosting! This does not include domain names.

    No need to insert a coupon code to receive the special. The correct coupon code will automatically be inserted on all orders placed on Black Friday.

    Unlimited Domain Hosting Only $9.95/mo

Go to the provider's website to learn more.