25 wood street
Toronto
Ontario, m4y2p9
Canada
1.888.973.HERO
Founded in 2010, HostHero is a Canadian-based cpanel cloud hosting provider. HostHero is an eco-friendly host that takes pride in providing 24/7 in-house customer service. HostHero offers cloud web hosting, cloud VPS hosting and domain names.
Review
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Sales
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Sales questions can be asked by phone, live chat and email. Calls are answered within a few moments, live chat picked up seconds after I connected to it, and my emails were generally answered in less than an hour. The sales reps I spent time with were outgoing and friendly, and answered my questions with speed and thoughtfulness.
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Setup
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I was told by the sales team that it would take approximately one hour to setup my cloud hosting account, and that’s exactly how it worked out. Following my payment, I received an invoice and thank you letter from HostHero, and my account was ready to use some 50 minutes later. Smooth!
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Billing
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HostHero accepts MasterCard, Visa and PayPal, and the billing department is available for assistance by telephone, email and an online ticket system. I was billed appropriately during my stay and had no difficulty cancelling my hosting account.
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Pricing
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HostHero offers cloud hosting with unlimited space and bandwidth, a free domain for life and a 30 day money back guarantee for only $19.95/month (plus a $10 setup fee).I was somewhat surprised to see that this was the monthly fee I would be paying since HostHero advertises this plan for $3.95/month on the front page of their website. They do, in fact, have a $3.95/month cloud hosting plan, but it only extends to those paying for hosting 36 months in advance.
HostHero's virtual private server plans run $39.95/month to $124.95 monthly, and clients can get a free domain for life by paying one year in advance on those plans.
HostHero's monthly cloud and VPSplans are priced about average. If paying for hosting long-term, users can get a great deal, essentially paying shared hosting rates for the much more powerful cloud hosting platform.
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Reliability
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My hosting server hardware was 100% reliable.
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Help & Support
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Support is available by live chat, telephone and online ticket system. Nearly all of my trouble tickets were answered within one hour by experienced techs, and phone support is equally efficient. I did find times when live chat support was overwhelmed, which meant I sat on-hold for periods of up to 30 minutes. In those cases, I was able to turn to the phone to get a more immediate answer.
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Uptime
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My uptime monitor indicated that HostHero held a 99.999% uptime rating.
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Guarantee
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30 day money back guarantee.
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99.9% uptime guarantee.
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Terms of Service
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Spamming not allowed.
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CGI/PHP proxy scripts banned.
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Account may not be used for personal backups or storage.
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Clients may not use more than 100 gigabytes of bandwidth per month.
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Customers responsible for making hosting backups.
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Bottom Line
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Advantages
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Solid network.
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Free domain for life with some plans.
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Support pays great attention to detail.
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In-house customer service.
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Eco-friendly hosting.
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Serious savings for paying one to three years in advance.
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cPanel control panel.
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Disadvantages
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$10 setup fee on cloud hosting plans.
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There are bandwidth limits on the unlimited hosting.
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Live chat can be slow to respond at times.
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