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InfoRelay Reviews

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(1) InfoRelay Reviews

InfoRelay User Reviews

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Anonymous User

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InfoRelay Expert Review- From the Editors

13873 Park Center Rd
Suite 75
Herndon, VA 20171
1.888.55.RELAY

InfoRelay.com was founded in 1995. Operating from eight U.S.-based data centers, InfoRelay is a provider of bandwidth, Metro Ethernet, Colocation, dedicated servers, cloud backups, and a variety of internet services. InfoRelay is also the parent company to Sitelutions and MultipleHost, shared web hosting providers.

Review

Sales

InfoRelay responds to sales questions by telephone, email and online form. I made connections with phone and email support team members. There’s virtually no wait time for phone support, and I found my sales rep was willing to spend an extraordinary amount of time with me, making sure I had the best server for my needs. Email support answered my questions in less than 15 minutes and was equally as thorough. The only downfall here is that InfoRelay has no live chat support, which would have made it easier to get a few simple questions answered quickly.

Setup

Unlike most web hosting companies, InfoRelay does not offer an automated online ordering system. Instead, you tell InfoRelay what you need via an online form, and they come back with a custom quote by email or phone. The process is not much more of a time drain than filling out an online order form, but it would be nice to see a general pricing structure online. Before asking for a quote, potential clients have no idea as to whether InfoRelay is in their budget.

Billing

InfoRelay provides billing support by telephone and ticket system, and accepts all major credit cards. I was never billed incorrectly, was able to easily add services to my hosting account, and had no headaches with cancelling my account.

Pricing

InfoRelay is not a budget hosting company that offers unlimited everything for next to nothing. InfoRelay’s services are on the pricier side. Dedicated servers, for example, were recently sale priced at $400/month, a significant savings from their usual price tag. On the plus side, InfoRelay offers top-of-the-line hardware and, as the saying goes, you really do get what you pay for.

Reliability

I had no hardware issues with InfoRelay over a one year time period.

Help & Support

InfoRelay offers exceptional personal service. Ticket response is fast (10 minutes or less), and phone support takes mere moments. On several occasions, InfoRelay reached out to me by phone to make sure issues were resolved as quick as possible. Top-notch!

Uptime

My uptime monitor indicated that InfoRelay performed at 100% network power and connectivity.

Guarantee

  • 99.995-100% uptime guarantee, depending on services and data center.

Terms of Service

The Terms of Service for InfoRelay include the following:
  • Copyright-protected materials not allowed.
  • IRC bots and clonebots prohibited.
  • Spamming forbidden.

Bottom Line

Advantages

  • Strong, reliable network.
  • Exceptional technical support.
  • Willing to work within your budget.
  • Many hosting options to choose from.
  • Excellent hardware options.

Disadvantages

  • No live chat.
  • More expensive than most.

InfoRelay Plans

Colocation Plans:

Inforelay Colocation Hosting

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