4553 Glencoe Ave, Suite 325
Los Angeles, CA 90292
1-888-321-HOST
InMotionHosting is a California-based company that was founded in 2001. The recipient of numerous hosting awards, InMotionHosting offers Linux and Unix shared web hosting, virtual private servers, dedicated servers and domain names.
Review
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Sales
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InMotionHosting answers sales questions by live chat, telephone and email. I hooked up with InMotionHosting on live chat and was pleasantly surprised to find that Patrick, the rep I dealt with, really knew his stuff. No matter what question I threw at Patrick, he came back with an immediate answer. Impressive!
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Setup
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Account sign-up takes place online. Shared hosting accounts are automatically activated, so I had access to my control panel at InMotionHosting just moments after paying for my new hosting account.
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Billing
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InMotionHosting accepts all major credit cards, checks and money orders. Billing questions can be asked by email, live chat or telephone. I had no trouble with the billing department during my stay with InMotionHosting or after cancelling my account.
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Pricing
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InMotionHosting has several shared hosting plans available. The smallest plan, a starter package, includes a generous 100 gigabytes of space and 1,000 gigabytes of bandwidth for $3/month (when paying two years in advance). Clearly, InMotionHosting is in the running as one of the lowest priced hosts on the web today. Their business plans are equally as affordable. My only complaint is that many packages must be paid for one year in advance.
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Reliability
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My hosting server never malfunctioned during the year I spent with InMotionHosting, nor did it suffer from any sort of hardware failure.
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Help & Support
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Support for hosting customers can be found by email, live chat and telephone. As in the case with the sales department, I found the support team to be super attentive and helpful, always quick to answer my questions. That’s the good news. The bad news is that during certain times of the day, live chat support questions are often redirected to email. So, even though you may be chatting with a rep by live chat and getting some much needed information, that rep may tell you that he’s forwarded your questions to the email support team. Even with that minor inconvenience, I found that every single one of my questions was answered in under an hour.
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Uptime
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My premium uptime monitor indicated that InMotionHosting retained a 99.99% uptime record.
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Guarantee
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90 day money back guarantee.
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99.98% uptime guarantee.
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100% satisfaction guarantee.
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Terms of Service
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The Terms of Service for InMotionHosting are online. Highlights include:
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No adult content allowed.
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Spam forbidden.
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No online file storage or archiving of files.
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Automated backups taken, but not guaranteed.
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Bandwidth overage charges may apply to heavily trafficked websites.
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Bottom Line
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Advantages
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Bottom dollar pricing.
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Ability to choose data center where you will be hosted.
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Excellent support and sales staff.
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cPanel control panel.
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24/7 support.
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Reliable network.
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Disadvantages
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Must pay at least one year in advance on some plans.
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Lack of features on lowest priced hosting plan (no Wordpress, no databases, etc.).
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No PayPal or Google Checkout support.
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