KickAssVPS.com has been around since 2005, and is a division of the well-known Twin Cities company Point North Networks. Based in Minnesota, KickAssVPS offers Windows and Linux-based cloud VPS servers, turnkey shared hosting plans, and various add-on hosting services.
Review
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Sales
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Potential customers can hook up with KickAssVPS by toll-free telephone number, live chat or through a contact form on this host’s website. I submitted several questions through the KickAssVPS website and received answers to all of my questions within 15 minutes time. The only complaint here is that telephone and live chat is not available 24/7.
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Setup
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Signing up for an account is done from the KickAssVPS website and takes less than five minutes. KickAssVPS employs strong security in ordering, and follows up on all orders by rigorously defending against fraud. Once you and your credit card check out, servers are then provisioned within a 24 hour period. Painless and easy!
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Billing
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KickAssVPS accepts PayPal and all major credit cards. The billing department is available by phone and trouble ticket system. I had no billing issues to speak of and cancelling my account was headache-free.
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Pricing
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Windows cloud VPS servers start at $29/month and Linux-based VPS services are $19 a month, and include a free Plesk control panel. Prices are fair and competitive, and plans come with a few extras that you'd pay for elsewhere.
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Reliability
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My hosting server hardware was 100% reliable.
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Help & Support
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Despite not offering phone or live chat support 24/7, I can only speak highly of KickAssVPS support. The help desk is staffed with capable techs, and each made a point to bend over backwards for me any time I reached out. Tickets are responded to within 30 minutes, and calls and live chats are also picked up with relative speed. Excellent!
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Uptime
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My uptime monitor indicated that KickAssVPS maintained a 100% uptime rating over a six month period.
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Guarantee
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30 day money back guarantee.
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99.5% uptime guarantee.
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Terms of Service
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The Terms of Service can be viewed in full online. Highlights include:
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File sharing not allowed.
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Runescape servers, programs and bots may not be run.
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No IRC.
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Credits will be given for unplanned downtime.
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No spamming.
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Bottom Line
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Advantages
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Speedy, dependable network.
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Choice between multiple data centers.
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Multiple server configurations available.
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Competitive affiliate program.
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Plans are instantly scalable.
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Tech support is outstanding.
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Free Plesk control panel.
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Disadvantages
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Live chat, billing and telephone support available only during business hours.
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Server provisioning can take up to 24 hours.
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