3655 Torrance Blvd Suite 230
Torrance, CA 90503
1.866.558.1453
LittleOak.net has been in business since 2007 and owns their own data center in Torrance, CA. LittleOak offers Mac web hosting, RapidWeaver hosting, an affiliate sales program and domain names.
Review
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Sales
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LittleOak handles sales calls by toll-free telephone number, email and live chat. I spoke at length with Michael J. by live chat, and was quickly impressed with LittleOak’s knowledge of the hosting industry and offerings. There’s virtually no wait with live chat or telephone, and expect a one hour response time on email pre-sales questions.
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Setup
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It takes approximately 20 minutes from the time payment is made before account details hit your email inbox. The welcome letter from LittleOak is instructional and thorough, and includes all the details needed to get your new website online. Perfect!
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Billing
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LittleOak accepts all major credit cards and PayPal. Billing issues are handled by telephone, live chat and email. I was not overcharged or mischarged during an 18 month stay with LittleOak, but I did contact billing once during my stay to ask about upgrading my account. The billing department responded to my query in less than anhour and helped me to upgrade my account at a reduced fee. Very professional!
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Pricing
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LittleOak's smallest Mac hosting plan, Sapling Cloud, comes with 5 gigabytes of space and 50 gigabytes of bandwidth and runs $80 per year. This translates into about $6.67/month, which is a great price for these cloud hosting specs. Our only real complaint is that this plan, along with a few others, cannot be paid for on a month-to-month basis.
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Reliability
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I had no hardware issues of any kind with LittleOak during an 18 month stay.
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Help & Support
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LittleOak takes technical support questions by telephone, live chat and email. I found the tech team to be courteous, helpful and very efficient in their answering of questions. I never had to ask the same question twice, and even answers by email were addressed in under an hour.
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Uptime
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My uptime monitor indicated that LittleOak.net maintained a 100% uptime rating.
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Guarantee
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100% uptime guarantee.
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30 day money back guarantee.
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Terms of Service
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The Terms of Service for LittleOak are online. Highlights include:
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No spamming allowed.
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Adult content forbidden.
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Accounts automatically renew yearly.
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Bottom Line
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Advantages
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Consistently reliable network.
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Inexpensive.
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Easy to upgrade or downgrade plans.
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Unlimited Quicktime streaming.
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Money back guarantee.
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100% uptime guarantee.
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Disadvantages
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No month-to-month payment plans available.
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