240 S Broadway
STE 206
Denver, CO 80209
1.877.288.3273
MacHighway is a Mac-centric web hosting company located in Colorado. MacHighway uses 100% wind- powered energy, and is known for their in-house-only support. MacHighway offers five different Mac-based web hosting plans, plus domain names.
Review
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Sales
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Sales questions can be asked by email, telephone or MacHighway’s online forum. Email questions are guaranteed to be answered within 24 hours and, true to form, all of my emails were addressed and returned in one hour or less. Telephone calls are picked up immediately, and forum answers are generally addressed in under an hour. Sales reps seemed to know the company inside and out and their technical knowledge of hosting and the Mac platform was impressive. Oustanding!
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Setup
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The sales team informed me that it may take up to 24 hours to have my account primed and ready for use. MacHighway, once again, exceeded my expectations and their promise by having my account setup and available to me in just under 40 minutes.
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Billing
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MacHighway accepts all major credit cards, and the billing department is available for assistance by phone and a trouble ticket system. I was always billed properly, and was able to cancel my hosting account with ease.
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Pricing
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MacHighway has five hosting plans to choose from, the smallest of which includes 5 gigabytes of space, unlimited bandwidth and the ability to host one domain name. This plan, called Blog, costs $2.95/month or $29.50/year. MacHighway’s prices are slightly lower than average. New clients can also pick up a free domain name by paying for their hosting account yearly.
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Reliability
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My hosting server hardware was 100% reliable.
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Help & Support
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MacHighway support comes in the form of a trouble ticket system and telephone. MacHighway also offers user support on their customer forums, and they have an extensive knowledgebase for clients online, as well. Phone support is speedy and thorough, and the same can be said for ticket support. Techs not only know Macs inside and out, but are willing to go the extra mile to get clients online and solve problems. The only downside here is that MacHighway does not offer live chat support.
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Uptime
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My uptime monitor indicated that MacHighway maintained a 99.999% uptime rating.
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Guarantee
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30 day money back guarantee.
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99.99% uptime guarantee.
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Promises to notify clients of planned maintenance.
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Terms of Service
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Credits automatically given for not meeting uptime guarantee.
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Spamming and mail bombing will result in immediate account suspension.
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Illegal files not allowed.
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U.S. export laws must be followed.
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Bottom Line
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Advantages
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Reliable network.
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Support is excellent.
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cPanel control panel.
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100% wind-powered.
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Regularly posts maintenance announcements to blog and forum.
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Free domain when paying for plans yearly.
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BBB Accredited.
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Money back guarantee.
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Disadvantages
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No Quicktime streaming.
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No live chat support.
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