MediaTemple.net was founded in 1998. This California-based company currently has more than 125,000 customers in over 100 countries, and hosts many well known company websites, including Sony, CBS, Samsung, Adobe and more. Media Temple has a well deserved reputation for donating hosting to a large number of open source projects and blogs. Media Temple offers dedicated virtual hosting, grid hosting and site builder hosting and tools.
Review
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Sales
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Sales questions at Media Temple are taken by live chat, telephone, online form and Skype. My live chat call was answered in seconds, and I spent a good chunk of time running questions by support rep David Abo. Mr. Abo was able to direct me to the hosting plan that would best suit my needs, and politely answered my many queries. Perfect!
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Setup
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New orders are taken right on Media Temple’s website. The process is quick and easy. Following payment, I received a copy of my hosting plan and bill in my email inbox, followed shortly thereafter by a welcome email that included my new account details. Quick and painless!
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Billing
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Media Temple takes all major credit cards and their billing department is open seven days a week—a definite plus in an industry where billing offices are generally closed on weekends. My hosting bill was always accurate, and was able to easily cancel my hosting account.
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Pricing
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Media Temple offers a variety of hosting services for all different levels of hosting needs and budgets. Dedicated virtual hosting runs $50/month and up, grid hosting is $20/month and site builder shared hosting is $10/month. The latter also comes with a 10 day free trial. Media Temple is not the cheapest host on the block, but they're well within normal range. Domain names for new clients run just $5 for the first year.
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Reliability
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My hosting dedicated virtual server was 100% reliable during my stay.
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Help & Support
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Support calls are taken by telephone, live chat, Skype, and an online trouble ticket system. Live chat support is fast and efficient, often answering calls immediately and solving problems instantly. The same is true of telephone support. Ticket support is good, but can take as long as 24 hours. For immediate and emergency support, it’s best to hit up live chat or the phone.
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Uptime
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My uptime monitor showed that Media Temple maintained a 99.998% uptime rating.
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Guarantee
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Tickets will be responded to within 24 hours.
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30 day money back guarantee.
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Terms of Service
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Media Temple displays their Terms of Service online in full. Highlights include:
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Illegal or unlicensed software barred.
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No adult websites.
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Spam forbidden.
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Bottom Line
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Advantages
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Highly customizable service.
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Hundreds of instantly installable apps available.
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Free trial available.
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Security is top-notch.
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Superb live chat and telephone support.
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Excellent control panel.
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Significant savings for signing up for yearly contract.
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Disadvantages
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No uptime guarantee of any kind.
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Ticket support can take up to 24 hours.
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Not the cheapest.
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