SoftCom Inc.
10 Bay Street, Suite 310
Toronto, ON M5J2R8
Canada
1-866-289-5091
MyHosting.com has been in business since 1997. Owned by SoftCom Inc. and headquartered in Toronto, MyHosting offers shared web hosting and virtual private servers, plus business and email services.
Review
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Pricing
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MyHosting’s pricing structure is about average in the industry, offering unlimited hosting plans for $4.84-$7.95 per month. The price you pay is dependent on how long the contract you sign up for lasts. Those paying yearly will get significant discount and those who pay month to month will be charged the higher fee.
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Uptime
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The premium uptime monitor I use indicated that my website stayed up without issue for the majority of my yearlong stay. I did have one month where my service fell below MyHosting’s 100% uptime guarantee. When I approached MyHosting and asked for a refund for the month, I was told they only offer a 99.9% uptime guarantee, despite their website indicating otherwise. Uptime was generally good, but the uptime policy is confusing at best.
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Sales
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I jumped on MyHosting’s live chat to ask a few questions about their shared hosting plan. Within fifteen seconds, I was greeted by a smart and friendly rep named Erman S. Erman knew his stuff and answered my questions thoroughly, never pressuring me to sign-up for an account. Perfect!
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Help & Support
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Customer support from MyHosting is available by telephone, email and live chat. Live chat response times are excellent, most commonly taking less than one minute to connect. I found the live chat support to be top-notch and helpful. Telephone support takes approximately ten minutes to answer and was less impressive. Most often, I was shuffled from support rep to support rep, and then told to file an email or support ticket. Unfortunately, email support was downright terrible. It took days, and sometimes more than a week, to get an answer from support this way and more often than not, my issues were never resolved by email.
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Setup
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I purchased a shared web hosting account from MyHosting.com. The sign-up process itself is as simple as filling out an online form. It took one hour to receive an invoice from MyHosting.com and about the same time for my account to be ready for use. Not as speedy as some hosts, but definitely smooth.
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Reliability
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My yearlong stay with MyHosting was a pleasant one overall. There were no hardware issues to speak of, though my website’s database would sporadically stop working. Each time, MyHosting support attributed the problem to server overload and promised to fix it. It never really resolved during my stay. On the plus side, email was rock solid and my general uptime was good.
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Billing
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I paid for my hosting account on a monthly basis and had no issues with the MyHosting billing department. I also had no trouble cancelling my account after one year of service.
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Guarantee
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100% uptime guarantee
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30-day money back guarantee
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Terms of Service
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You can find the Terms of Service MyHosting on the web. Highlights include:
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Policy against spamming strictly enforced.
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Users will incur additional fees for bounced checks, late payments and reactivations.
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Excessive server usage will result in account suspension or cancellation.
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Prices subject to change at any time.
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Bottom Line
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Advantages
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Free domain with any hosting account.
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Multiple domains may be hosted on one account.
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Live chat support is superb.
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Lots of add-ons included free.
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Solid email service.
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Disadvantages
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Email support incredibly slow and very unreliable.
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Some servers appear overloaded.
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No warnings or communication about planned and unplanned service outages.
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Confusing uptime guarantee.
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