1155 S 800 E
Orem, UT 84097
Phone: 888-504-4678
Fax: 801-223-9937
NetHosting.com was founded in 1994. This Utah-based web hosting company is a subsidiary of Fibernet and offers dedicated servers, cloud shared hosting, Windows and Linux virtual hosting, SEO services and web design.
Review
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Sales
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Sales questions are answered by live chat, toll free telephone number and an online ticket system. Both my live chat and phone calls were answered with impressive speed, but I found the sales reps didn’t know the answers to many simple questions, such as where the NetHosting data center is located. When I asked about an uptime guarantee, I was told it was 99%, despite NetHosting’s website claiming to offer (and actually enforcing) a 100% guarantee. Disappointing!
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Setup
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It takes just a few minutes to order up a new hosting account from NetHosting from their website. Dedicated servers are setup and ready to use in ten minutes or less and shared hosting accounts are activated instantly. Perfect!
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Billing
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NetHosting accepts all major credit cards and the billing department is available for assistance by live chat, phone and trouble ticket system. I was accurately billed over a one year period and had no trouble cancelling my account.
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Reliability
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NetHosting’s hardware and network performed with 100% reliability.
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Help & Support
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Tech support at NetHosting is carried out by phone, live chat and a web-based trouble ticket system. Support is responsive and thorough, and questions are most often answered with just one call or ticket. It’s worth noting that I had reason to contact support on holidays, overnights and busy weekends and always received prompt and courteous attention. Wonderful!
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Uptime
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My uptime monitor indicated that NetHosting.com maintained a 100% uptime rating.
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Pricing
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Shared cloud hosting plans start at $11.95/month, cloud servers are $24.95/month and dedicated servers are $174/month and up. NetHosting is not the cheapest host out there, but their prices are not excessive either.
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Guarantee
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100% uptime guarantee.
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30 day money back guarantee.
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100% satisfaction guarantee.
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1 hour hardware replacement guarantee.
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Terms of Service
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The Terms of Service for NetHosting can be read in full on their website. Highlights include:
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Spamming and mail bombing forbidden.
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IRC bots not allowed on network.
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Customer solely responsible for making website and web server backups.
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No more than 1% packet loss guaranteed.
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Accounts may be cancelled by email at any time.
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Bottom Line
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Advantages
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Rock solid network.
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Responsive support.
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Money back guarantee.
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Easy to scale hosting up or down.
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10 minute server setup time.
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Disadvantages
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Sales team members largely uneducated about hosting and company.
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Slightly more expensive than other hosts with similar offerings.
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