Host Valley LLC
Block 105,501 Silverside Road
Wilmington, DE 19809
SeekDotNet.com was established in 2001. This Delaware-based hosting company offers Windows hosting, reseller ASP.net hosting, Sharepoint hosting, dedicated servers, Linux and Windows virtual private servers, SEO services and domain names.
Review
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Pricing
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SeekDotNet offers many different plans to fit all budgets and needs. Their smallest Windows shared hosting plan, Basic, includes 10 gigabytes of space and 55 gigabytes of bandwidth and runs $7.96/month. Paying three years in advance will get you the same plan for just $3.97/month. SeekDotNet’s bottom dollar pricing is impressive.
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Uptime
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My uptime monitor showed that SeekDotNet maintained a 99.91% uptime rating.
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Sales
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Sales questions are answered by live chat and email. I used both services. Live chat is especially speedy, even during primetime hours. Email answers arrived within one hour of being sent. Both live chat and email sales team members were polite, thorough with their answers and left me feeling confident about signing up with SeekDotNet.
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Help & Support
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SeekDotNet takes questions by live chat and a trouble ticket system. Live chat is able to answer very basic questions, though more often than not users are referred from live chat to the trouble ticket system. The ticket system works well enough, but answers can be slow to come. Many of my tickets took more than a day to be responded to and that’s just too long when your website is offline.
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Setup
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Signing up for a new hosting account takes place online and involves filling out a lengthy new account form. Accounts need to be verified manually, a process that can take up to 48 hours. It was exactly two days after sign up that my account was ready. Though I appreciated the manual verification of my details, 48 hours is an exceptionally long time to wait for a shared hosting account.
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Reliability
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SeekDotNet was upgrading services during my one year stay and throughout the process there were many bumps along the road. Databases were moved from one server to another without notifying clients beforehand, which meant that none of my services worked following the move. Two days later, and only after questioning what was going on, clients were alerted. My email was also unavailable for days at a time during a server upgrade and there was no response to my trouble ticket about this issue, nor was I ever notified about when services would be restored. Upgrades and moves are risky and can go wrong, but SeekDotNet needs to have better communication with clients!
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Billing
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SeekDotNet takes all major credit cards, PayPal and bank transfers. The billing department is only available via the SeekDotNet control panel, and questions often take many days to be answered. A simple mistake on my bill took eight days to be resolved. Could be quicker!
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Guarantee
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30 day money back guarantee.
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99.9% uptime guarantee.
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Terms of Service
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The Terms of Service for SeekDotNet can be read online. Highlights include:
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Illegal gambling, pyramid schemes, obscene materials and unlawful files not allowed.
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Adult files not permitted.
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Spamming prohibited.
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Excessive CPU and memory usage disallowed.
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Customer solely responsible for backup process.
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Accounts can only be cancelled within hosting control panel.
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Bottom Line
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Advantages
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Fast network.
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Money back guarantee.
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Control panel is easy to use.
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Easy to upgrade or downgrade plans and services.
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Cheap ASP.net hosting.
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Disadvantages
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Needs to communicate network and server problems with clients more efficiently.
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Account setup can take as long as two days.
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No telephone support.
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