UK2NET Reviews

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Sales
Setup
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Reliability
Help & Support
Uptime
Users' Rating
Customer Support
Disk Space
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78%
(2) UK2NET Reviews

UK2NET User Reviews

1 


Monday, January 01, 1900

Good but not perfect for everybody

Rating:
Disk Space
Tech Support
Customer Support
Pricing
Advantages: Cheap, easy to use, free on-line shop
Disadvantages: Can't manage your own MX records without paying extra
Verdict: I have four domain names with uk2.net. They're features may not be as good as some other domain name hosts, but they are cheap. For my needs I can not fault them. I get a full .co.uk name and I even get the facilities to set up an on-line shop with shopping cart...for no extra cost! People can view my site then go to my shop and order CDs with the order being emailed to me and an invoice emailed to them. Facilities to use credit cards in your own shop are to be introduced soon. UK2.net also sell web servers so you can run your own Redhat Linux server for an incredibly low price (though I can't remember exactly how much off hand!). You can run these servers for almost anything, WWW, FTP, SMTP, POP3....in fact any server you can set up on a Linux machine! On the downside is the customer support. There is no phone support and a lot of questions to go through before you get an on-line form to fill in with your problem. Once you do email the support team you usually get a response the same day, albeit a short reply usually. The on-screen instructions to buy, set-up, and maintain your domain are VERY simple though and there are very few areas you could get stuck with. Even setting up your own shop is amazingly easy! I like UK2.net a lot. I will buy more domain names through them. If you need all the trimmings such as being able to manage your own MX records then you could probably find a better host, but for most sites uk2.net is a good, cheap solution to owning your own domain name.
1 

Anonymous User

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UK2NET Expert Review- From the Editors

29th Floor
1 Canada Square
Canary Wharf
London, E14 5DY

Sales: 0800 612 2142
Support: 0905 168 0086

UK2.net has been a major player in the web hosting industry since 1998. With their main headquarters located in London, UK2 has been rapidly expanding across both the United States and United Kingdom. UK2 offers shared Linux hosting, Windows and Linux-based dedicated server hosting, reseller hosting, virtual private servers, and is an accredited domain name registrar.

Review

Sales

Sales questions at UK2 are taken by live chat, telephone and Skype. I spoke with a representative by live chat at length and on numerous occasions, and was completely satisfied. All the reps I spoke with answered each of my questions thoroughly and quickly, and easily linked me to areas of the UK2 website where I could learn more about their company. The ability to contact UK2 by Skype is an excellent bonus and a perfect way for those outside the U.K. to get quick answers free of charge.

Setup

New account sign up is handled online and takes about three minutes. I had a welcome letter from UK2 shortly after paying, along with my invoice. Easy as pie!

Billing

UK2 takes all major credit cards and PayPal. I never had any trouble with the billing department or my bill statement, but it should be noted that UK2’s billing team is open only weekdays during standard business hours.

Pricing

UK2 has five Linux-based shared web hosting plans to choose from. The Personal Plan includes unlimited space and bandwidth, one free domain name and room for up to ten websites for $9.26/month. Those who wish to pay for their hosting ahead of time can save a significant amount of money. The same plan, paid two years in advance, runs $6.15/month. UK2 is slightly more expensive than other unlimited hosts, but well within the normal range.

Reliability

The hosting server where my domain spent one year was 100% reliable.

Help & Support

UK2 gives customer support by trouble ticket system, telephone and live chat. Though support is advertised as being available 24/7, I was disappointed to learn that live chat support is not up and running 100% of the time. Trouble ticket support is given 365 days of the year, though it can be slow for tickets not marked as “priority.” Several of my filed trouble tickets took 24-48 hours to be responded to, which unfortunately meant that I had to live with downed databases or other issues for extended periods of time. Could be better!

Uptime

My premium uptime monitor indicated that UK2 maintained a 100% uptime record in all of 2011.

Guarantee

  • 30 day money back guarantee.
  • 100% uptime guarantee (on some plans).

Terms of Service

The Terms of Service for UK2 can be read online.  Highlights include:

  • Strict policy against spamming.
  • IRC bots not allowed.
  • Hosting space may not be used for file backups or cloud services.
  • No scripts that use excessive server resources allowed.

Bottom Line

Advantages

  • Stable and reliable network.
  • Free domain with some plans.
  • Ability to choose which data center to host in on some plans.
  • Discounts for multiyear hosting.
  • Sales questions answered on Skype.

Disadvantages

  • No uptime guarantee on some shared hosting plans.
  • Support can be slow to respond by trouble ticket system.
  • Live chat support not always available.
  • Automated backups of website cost an extra $1.50/month.

UK2NET Plans

Linux Hosting Plans:

UK2NET Linux Shared Plans from £1/mo

Dedicated Servers Hosting Plans:

UK2 Win Dedicated Bronze
UK2NET Win Dedicated Silver
UK2NET Win Dedicated Gold
UK2NET Win dedicated Custom

E-Commerce Hosting Plans:

UK2NET Hosted Ecommerce Shopping Cart Plans from £9.95/mo

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UK2NET Coupons & Special Offers

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