155 Commerce Valley Drive E.
Markham, ON L3T 7T2
Ontario, Canada
1-866-98-ULTRA
UltraHosting.com has been serving the IT industry since 1983. This Canadian-owned web hosting company offers Linux VPS, Windows VPS, Windows Xen VPS and Windows Forex VPS hosting, and also has an affiliate sales program.
Review
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Sales
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Sales questions can be asked by email, telephone or live chat. I had only a few simple questions, so I jumped on live chat. Initial response time is quick and it took only a few seconds before a sales rep connected to speak with me. Getting useful answers, though, was a different story. It took more than three minutes for my sales representative to tell me where their data center was located and twice that to find out what sort of control panels were offered. And when I asked if UltraHosting offered a money back guarantee, I was directed to email that question to support. Not very convincing or helpful.
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Setup
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Accounts are signed up for online, a process that takes just moments. I expected several hours of wait time before getting my Linux VPS details, but my server was actually ready for use in less than 20 minutes. Impressive!
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Billing
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UltraHosting accepts all major credit cards and PayPal. I was billed properly and incurred no unexpected charges in cancelling my account.
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Pricing
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UltraHosting has many plans to choose from. Their smallest Linux VPS server includes 5 gigabytes of space, 200 gigabytes of bandwidth and 256 megabytes of memory for $17.95/month. UltraHosting VPS is a good bargain, no doubt.
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Reliability
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My VPS server suffered no hardware failure and was 100% responsive during a one year stay.
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Help & Support
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UltraHosting offers Silver Support for free, and that includes 15 minutes of basic support help via a trouble ticket system. I found that tickets that were not marked as urgent were slow in being answered, often taking more than a day to be responded to. The level of support is exceptional, however. My questions were always answered thoroughly and politely, and I felt my website was in excellent, capable hands at UltraHosting.
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Uptime
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My premium uptime monitor indicated that UltraHosting maintained 100% uptime over one year.
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Guarantee
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110% price guarantee.
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100% uptime guarantee.
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Terms of Service
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The Terms of Service are on the UltraHosting website. Highlights include:
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Mail bombing and spamming forbidden.
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Customer responsible for data backups.
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Illegal files not allowed.
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Refunds are not given.
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Bottom Line
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Advantages
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Network is reliable.
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Bottom dollar pricing.
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Large number of VPS plans and services to choose from.
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Support team is well educated and helpful.
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Quick VPS setup time.
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Uses green technology.
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100% uptime guarantee.
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Disadvantages
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Live chat not always helpful or as quick as it should be.
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Free support is limited to 15 minutes per month.
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Extra fees for databases, support, control panels and other services and software.
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No money back guarantee.
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