53 W. Jackson Blvd
Suite 1448
Chicago, IL 60604
1.866.567.1190
VPS6.net was started up in 2011. Based in Chicago, VPS6 offers Windows and Linux virtual private servers, templates, an affiliate program and reseller services.
Review
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Sales
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VPS6.net handles sales questions by live chat and email. Live chat is amazingly responsive. I had a detailed conversation with Dylan Cox, sales and support rep, on live chat and walked away thoroughly impressed. Likewise, my pre-sales questions by email were answered quickly and succinctly.
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Setup
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Signing up with VPS6.net takes just a few minutes and is done by completing a sales order form on their website. My VPS was ready to use in mere moments. Simple and fast!
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Billing
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VPS6.net accepts all major credit cards and the billing department is available by trouble ticket system and most support personnel can also handle basic questions by live chat. I took both my billing questions to live chat, where they were quickly answered.
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Pricing
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VPS6.net has a wide range of plans to pick from. Wndows VPS plans start at $10.95/month and Linux VPS start at $3.33/month. VP6’s Linux VPS is an unbeatable bargain and the Windows plan is fairly competitive.
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Reliability
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I had no hardware issues of any kind with VPS6.
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Help & Support
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VPS6.net offers phenomenal support. I was hesitant at first to go with VPS6 because they offer no phone support, but their active presence on live chat more than makes up for it. Trouble tickets are generally responded to in minutes and live chat conversations are always fast and friendly. My one complaint here is that overnight support can be slow. VPS6 offers a one hour support guarantee, but they only lived up to it on the overnight shifts by sending a quick reply to my tickets saying my issue would be addressed soon. In those cases, issues and answers took two to four hours to arrive.
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Uptime
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My uptime monitor showed that VPS6 maintained a 99.99% uptime rating.
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Guarantee
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30 day full refund guarantee.
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99.99% uptime guarantee.
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100% hardware availability.
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1 hour action on all support requests.
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Terms of Service
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The Terms of Service for VPS6 are online. Highlights include:
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Strict anti-spam policy.
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Accounts may be suspended or terminated for non-payment.
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Uploading any malevolent script or virus will result in immediate termination.
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Clients responsible for making user backups.
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Bottom Line
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Advantages
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Live chat support stands out!
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Consistent speeds 24/7.
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Great server performance.
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Supports FUSE.
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Reliable network and uptime.
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Lots of good sales and discounts available.
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Disadvantages
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Relatively new company.
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No telephone support.
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Overnight support can be slow.
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