Oklahoma City, OK 73134
1.800.560.3450
ZipServers.com has been in the business of hosting since 2004. ZipServers offers virtual private servers, Linux-based shared web hosting, cloud storage, dedicated servers, Compliance hosting, reseller hosting and an affiliate sales program.
Review
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Sales
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Sales questions at ZipServers are taken by phone, email or live chat. I asked questions exhaustively by email and phone and was impressed with the sales team and their answers. By live chat, oddly, answers were slow to come. When I asked whether a money back guarantee was available on shared web hosting plans it took nearly 20 minutes for the sales rep to get back to me. Likewise, when I asked live chat several days later to direct me to their terms of service I had to wait fifteen minutes for the answer. Sales team members are thorough and helpful, but live chat support needs to speed up their act.
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Setup
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Account sign up is done from ZipServers’ website and takes just a few moments. Shared hosting services are available immediately and dedicated servers and virtual private servers are set up in less than one day.
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Billing
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ZipServers accepts all major credit cards and PayPal. I was never charged for services I didn’t order and had no trouble in canceling my account.
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Pricing
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ZipServers has many plans and services to choose from. Shared web hosting starts at $7.95 a month, VPS runs $14.95 and up, and dedicated server prices begin at $129/ month. One awesome feature going for ZipServers is their Server Genie, an online form where potential clients can customize server specs and even barter over price. I was able to get a completely customized server in a data center of my choice for less than one-third of ZipServers’ advertised price.
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Reliability
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I had no trouble whatsoever with ZipServers’ hardware. I did have a few periods of downtime, but nothing that exceeded the uptime guarantee.
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Help & Support
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ZipServer support is available by email, trouble ticket system and phone. ZipServers shines here. Every single one of the tickets I submitted was answered within minutes, and I found equally quick service by live chat and telephone. Perfect!
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Uptime
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My uptime monitor showed that ZipServers maintained a 99.97% uptime record over a one year period.
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Guarantee
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99.9% uptime guarantee.
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25 minute response time guarantee.
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Terms of Service
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The Terms of Service for ZipServers are available for viewing on their website. Highlights include:
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Excessive resource usage not allowed on shared hosting plans.
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No file sharing or peer-to-peer activities permitted on shared hosting.
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IRC forbidden.
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No money back guarantee.
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Bottom Line
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Advantages
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No long term contracts necessary.
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Support is superb!
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Solid network and hardware.
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Ability to choose which data center you’d like to use.
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Server customization and custom quotes available with Server Genie.
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Numerous sales going on at once.
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Offers ZipRewards, a program where users can earn free hosting credits.
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Disadvantages
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No money back guarantee.
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Sales support is knowledgeable, but very slow.
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User forums not active.
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Website can be difficult to navigate.
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