2 Blue Hill Plaza, 1st Floor
PO Box 1614
Pearl River, NY 10965
866-EASY-CGI
EasyCGI was founded as an ISP in 1994. Four years later, EasyCGI branched out into the world of Windows web hosting and today hosts more than 150,000 domains from two data centers in Boston, MA.
Review
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Sales
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The EasyCGI sales channels include email, live chat and a toll free telephone number. I chose to contact live chat to inquire about their business and money back guarantee. It took about 15 minutes of waiting to reach a live chat operator. Once connected, the live chat salesperson seemed to know little about EasyCGI, often disappearing for up to 20 minutes at a time, but always returning with the answer to my question. I found live chat to be disappointing, but not a deal breaker.
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Setup
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I paid for my web hosting plan and almost immediately received a welcome letter from EasyCGI. The welcome letter contained a username and password to access my account and all the details necessary to begin working on my new domain.
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Billing
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I paid for my web hosting plan by the year with a debit card and was properly charged. I was never billed for services I had not ordered. One year into my hosting plan, I paid the renewal fee for an SSL certificate and was charged, but the SSL was never renewed. It took three weeks to sort out this issue and I was never credited in any way for the error.
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Pricing
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The smallest plan EasyCGI offers has 350gb bandwidth and runs $7.96/month. EasyCGI most certainly has competitive prices.
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Reliability
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I never experienced any hardware issues with EasyCGI during my almost two year stay. The equipment itself seemed fail proof and reliable. My sites were very often slow to load or never finished completely loading, indicating that EasyCGI might possibly be overselling their servers.
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Help & Support
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EasyCGI has telephone, live chat and email support available to clients 24/7. I found live chat to be slow to connect, with an average wait time of 20 minutes. Live chat was unable to address many of my questions, and often referred me to email. Email support can takes days, though support was always helpful. Average wait time for telephone support was 45 minutes.
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Uptime
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I use a premium website monitoring tool to track my websites. My uptime monitor never indicated any downtime that would violate EasyCGI’s uptime guarantee.
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Guarantee
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99.9% uptime guarantee
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30 day money back guarantee
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Terms of Service
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You’ll find EasyCGI’s Terms of Service online. Highlights include:
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30 day money back guarantee valid on credit card orders only
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Prices subject to change any time
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$35 early termination fee
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Spamming, Botnets and BitTorrent tracking forbidden
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Bottom Line
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Advantages
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Inexpensive
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Reliable network
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Support for multiple databases, including MsSQL, MySQL, and ODBC
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Easy to use custom web based control panel
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Instant account setup
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Disadvantages
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Support can be slow
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Possible overselling of services
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Slow, sometimes clunky control panel
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