360 Spear St Suite 200
San Francisco, California
1-877-946-4743
GoGrid is a cloud hosting service provider that deals in cloud servers, dedicated servers and cloud storage. GoGrid has been in business for more than 9 years and was founded by a group of entrepreneurs who began a California ISP in 1995. GoGrid operates out of their own data center in San Francisco, California.
Review
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Sales
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GoGrid answers sales questions by live chat and telephone. I hooked up to live chat, curious to learn about GoGrid’s uptime guarantee. Almost immediately I was introduced to a sales representative named Steven. Impressed by the super fast response, I asked my question, excited to find such a responsive company. I quickly learned that GoGrid does not answer sales questions of any kind unless they’re provided with the full name, email address and domain name of the asker. When I asked if this was common policy, I was told I would be allowed to read the GoGrid website, but could not be helped unless I supplied a personal email address. GoGrid is fast and responsive, but unless you’re willing to give up personal details during a presales chat, they’re not much help at all.
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Setup
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I had an easy time of getting my cloud server up and running with GoGrid. End users need only select a datacenter, choose a server image and size and then configure the server to their liking. I was able to make short work of setting up my server and getting it online. Perfection!
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Billing
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GoGrid’s billing department accurately billed me on their pay-as-you-go plan. I was never charged for services I had not ordered and cancelling my account with GoGrid incurred no unexpected fees.
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Reliability
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In general, my cloud hosting experience with GoGrid was a pleasant one. I did, however, find that when I tried to send large files to my server space, the FTP connection would reset itself each and every time.
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Help & Support
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I made contact with the GoGrid support department on many occasions. GoGrid has a convenient toll free telephone number, but on two occasions I was only able to reach an answering machine connected with that number and never did receive a return call. GoGrid gives support by live chat, telephone and also has an online forum. Support is often slow to be received and in several instances, my questions were ignored altogether.
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Uptime
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I use a premium service uptime monitoring tool and experienced only a minimal amount of downtime with GoGrid. Network troubles took my website offline twice, but neither time was long enough to warrant a request for refund.
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Pricing
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GoGrid has several cloud server payment plans to choose from including a pay-as-you-go option, which I used. GoGrid is more expensive than other companies offering similar services, but not by much.
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Guarantee
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Terms of Service
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GoGrid’s Terms of Service can be read online. Highlights include:
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Hosting clients must be 18 years of age or older.
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Hosting fees may be revised at any time.
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Spamming strictly prohibited.
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All third party software in use must be properly licensed.
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Bottom Line
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Advantages
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Easy to operate control panel.
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Simple server setup.
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Prepaid and pay-as-you-go plans available.
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Free F5 hardware load balancing.
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Endlessly scalable.
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Disadvantages
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Support team not consistent or reliable.
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FTP connection flaky at times.
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More expensive than other cloud hosting companies.
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Sales team not customer friendly.
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