3629 Sentara Way
Virginia Beach, VA 23452
1-877-595-4482
Started in 2001, WebHostingHub.com keeps offices in Virginia Beach, where they offer shared Linux web hosting, instant website creation tools and domain names.
Review
|
Sales
|
|
|
WebHostingHub takes sales questions by telephone, email and live chat. I hopped on live chat to learn more about the company and was pleasantly surprised to get in touch with a representative almost immediately. I first met with Jeremy K. who, unable to answer my questions, passed me over to a fellow named Bill. Bill did a good job of telling about WebHostingHub’s data center, offices and plans, but then gave me a hard sell. No matter how many times I told Bill that I was just pricing plans and wasn’t interested in signing up that day, he kept pushing. Convinced I’d caught someone on an off day, I called WebHostingHub the following day and spoke with a sales rep, but he also pushed a sale. I was unimpressed.
|
Setup
|
|
|
There’s a short order form to complete to register for a new account and free domain name with WebHostingHub. Once that’s done, you need only wait for WebHostingHub to call and verify that you actually signed up for an account. This fraud prevention measure is a nice touch and left me feeling that I was in good hands. Within a half an hour of paying for an account, I was online and ready to go.
|
Billing
|
|
|
All major credit cards are accepted with WebHostingHub. I had no issues with the billing department to speak of during my one year stay or following cancellation of my account.
|
Pricing
|
|
|
WebHostingHub offers an unlimited Linux hosting plan for an advertised price of $4.95/month. That price is only reflective of a three year plan, though. The prices are higher for those paying only one or two years in advance. Taking all of this into account, WebHostingHub runs about average.
|
Reliability
|
|
|
The hardware on which I hosted my website remained 100% reliable during my one year stay.
|
Help & Support
|
|
|
Hosting support is available by telephone, live chat, email, and an online help desk. The live chat reps are friendly and quick to answer, though they often passed me around from rep to rep, making me feel that I was always on-hold. This isn’t a bad thing; I appreciate someone admitting when they don’t have an answer to my question, and finding someone who does. All in all, live chat works the way it should. Telephone support is much the same experience. Expect wait times of a few moments by live chat, ten minutes or more by phone, and up to an hour by help desk.
|
Uptime
|
|
|
My premium uptime monitor indicated that my website remained online 99.999% of the time.
|
Guarantee
|
-
90-day money back guarantee.
-
99.9% uptime guarantee.
|
Terms of Service
|
|
The Terms of Service for WebHostingHub are found on their website. Highlights include:
-
No adult content, spamming or illegal files allowed.
-
Excessive server resource usage will result in suspension of account.
-
SSL certificates and domain name fees are non-refundable.
|
Bottom Line
|
Advantages
|
-
Impressive uptime.
-
Excellent fraud screening prevention in place.
-
90-day money back guarantee.
-
Free domain.
|
Disadvantages
|
-
Sales reps can be pushy.
-
Must sign 1-3 year contract.
-
No PayPal payments available.
|