1and1 Reviews

Contact Provider
701 Lee Road, Suite 300
Chesterbrook, PA 19087
United States
1-877-461-2631
Expert Rating
Pricing
Uptime
Sales
Help & Support
Setup
Reliability
Billing
Users' Rating
Bandwidth
Customer Support
Ease of use
Features
Performance
Pricing
Security
GuruScore
55%
(4) 1and1 Reviews

1and1 User Reviews

1 


Saturday, October 01, 2011

Will not let you cancel.

Rating:
Bandwidth
Pricing
Uptime
Customer Support
Performance
Features
Advantages: Cheap at first.
Disadvantages: Expensive in the long run. Really, really expensive. Will not let you cancel your contract. They will just tell you it is cancelled but bill you a year later saying you never cancelled.
Verdict:

Title says it all. I've been charged 40 dollars after I had cancelled everything. 20 for a year, 20 for another year (yes 2 years after cancelling everything). My credit card even expired, but that's not going to stop them from billing you and going to the collection agency. Stay clear of this one.


Sunday, January 08, 2012

Read More Reviews

Rating:
Pricing
Customer Support
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Features
Advantages: You will not find a single legitimate positive review of 1and1 so do more reading.
Disadvantages: Write their own reviews
Verdict:

There are plenty of others who will provide the low down.


Monday, January 01, 1900

Rating:
Pricing
Uptime
Customer Support
Ease of use
Features
Advantages: Great support, good value for money, quality.
Disadvantages: nothing
Verdict: I subscribed with 1and1 web host 5 years ago and I am really satisfied with the quality, technical and customer support and the value for money.
1 

Anonymous User

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1and1 Expert Review- From the Editors

701 Lee Road, Suite 300
Chesterbrook, PA 19087

Sales: 1-877-461-2631
Support: 1-866-991-2631

1&1 Internet began as a marketing company in 1988. Making headlines all over the industry, 1&1 branched out and began offering hosting services in 1998. Today, 1&1 owns their own environmentally friendly data centers where they host more than 10 million customers.

Review

Pricing

1&1 has three plans to choose from, each catering to a different market. The smallest plan, 1&1 Starter, includes 50 gigabytes of space and unlimited bandwidth for $4.99/month. 1&1’s pricing structure is about average. On the downside, all plans must be paid for yearly.

Uptime

My premium uptime monitor indicated that 1&1 maintained a 98% uptime record over one year.

Sales

1&1 takes sales questions by telephone and email. I phoned 1&1 and was speaking with a representative in under a minute. The rep I dealt with was quick and polite, but unable to answer a few of my questions about domain names and nameservers. Since no other sales team members were available at the time, I was asked to call back the following day. My questions

Help & Support

1&1 hosting support comes by telephone and email. Telephone reps were always friendly and happy to try and help, though I found most to be unschooled in the basics of web hosting. I had a difficult time finding a rep who understood MySQL databases, which left me without much support when my database went down unexpectedly. Email support is hit or miss, and many of my emails to 1&1 went completely unanswered. Disappointing!

Setup

Clients can sign-up for a 1&1 hosting package by phone or via an online form from the 1&1 website. I used the online form, which is pretty straightforward, taking just under five minutes to complete. A welcome email hit my mailbox a few hours after my account went live.

Reliability

The server where I hosted my website was strong and reliable. Aside from routine server reboots and server upgrades, I had no hardware issues of any kind.

Billing

1&1 accepts all major credit cards and billing issues are handled by phone or email. I had to deal with the billing folks once, when my domain was automatically renewed, even though I’d cancelled it. 1&1’s billing department has limited hours, so it took almost two weeks to get a refund. Slow!

Guarantee

  • 30 day money back guarantee.
  • 99.9% uptime guarantee.

Terms of Service

The Terms of Service for 1&1 Internet are online.  Highlights include:

  • Prices may change at any time.
  • Setup fees apply to some accounts.
  • Websites using excess server resources will be suspended.
  • No IRC allowed.
  • Spamming prohibited.

Bottom Line

Advantages

  • Free domain with some plans.
  • Ability to setup hosting plan online or by phone.
  • Almost no wait time with telephone support.
  • Green technology.
  • Manages own data center.

Disadvantages

  • No live chat.
  • Support is mediocre at best.
  • MySQL databases are limited to one gigabyte in size on some plans.
  • No true month-to-month plans available.
  • Billing department open only during business hours.

1and1 Plans

Windows Hosting Plans:

1&1 Starter Windows for $2.49
1&1 Unlimited Windows for $3.49
1&1 Business Windows plan for $4.99

Linux Hosting Plans:

1&1 Starter Linux for $2.49
1&1 Unlimited Linux for $3.49
1&1 Business Linux for $4.99

WSS Hosting Plans:

1&1 SharePoint Hosting plan $19.99/month

E-Commerce Hosting Plans:

1&1 Starter eShop for $11.99

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1and1 Coupons & Special Offers

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