Building 3, City West Office Park
Gelderd Road
Leeds, West Yorkshire LS12 6LX
GB
Sales: 0800-862-0380
Support: 0808-262-0455
In business since 2001, eUKHost.com is a Leeds-based web hosting company. eUKHost offers shared Linux and Windows-based hosting, reseller web hosting, VPS hosting, Cloud hosting and dedicated servers. Operating out of UK data centers, eUKHost is responsible for just under 40,000 websites.
Review
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Sales
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Sales questions are taken by telephone, live chat and email. I connected with reps Alexis and Alvin by live chat and was extremely impressed with not only the speed in which my questions were answered, but also by the zero wait time. I found the same to be true by telephone. eUKHost does also answer pre-sales questions on a user forum. All sales reps offered me a hosting discount and each also told me they could setup my account instantly by live chat or phone. Perfect!
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Setup
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Account setup with eUKHost is instant. An invoice is sent to your email address immediately after payment is made and a welcome letter with account details follows a few moments later. Swift!
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Billing
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eUKHost takes payment by Google Checkout, PayPal, bank transfer, Credit and Debit card and direct debit. Billing questions are answered by telephone, live chat and trouble ticket system. I had no issues with the billing department, and was never charged inappropriately.
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Pricing
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eUKHost’s smallest Linux-based shared web hosting package, Copper, comes with 200 megabytes of space and two gigabytes of bandwidth and costs $3.74/month when paying annually. A similarly outfitted Windows shared hosting plan costs $6.25/month. eUKHost’s pricing is a bit more expensive than the competition, and also offers less space and bandwidth. In addition, shared hosting plans can only be paid for annually or bi-annually.
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Reliability
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During a one year stay with eUKHost I had only one instance of hardware trouble and that was with a failed hard drive during my first month. The hard drive was replaced immediately and my website was back online in less than three hours. Hard drive failures can and do happen, so I took no issue with this. However, eUKHost did not notify me of the problem directly. Instead, I had to go to the user forums or submit a trouble ticket to find out when I could expect to be back online. A more pro-active approach would be appreciated.
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Help & Support
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Support issues are addressed by trouble ticket system, live chat, telephone and user forums. Technical support is hit or miss. In many instances, live chat and telephone support was able to answer my questions and send me on my way in less than five minutes. Trouble tickets, on the other hand, took anywhere from four hours to two days to be handled properly. Needs to be more consistent!
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Uptime
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My uptime monitor indicated that eUKHost maintained a 99.94% uptime rating over a one year period.
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Guarantee
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99.95% uptime guarantee.
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30 day money back guarantee.
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Terms of Service
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The Terms of Service can be found on eUKhost.com. Highlights include:
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IRC not permitted.
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BitTorrents, warez and spam strictly forbidden.
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Abuse of server resources will result in account suspension.
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Dedicated servers and domain registration not included in 30 day money back guarantee.
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Bottom Line
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Advantages
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Live chat and telephone support is superb.
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Excellent assortment of plans and services to choose from.
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Accounts easy to upgrade or downgrade.
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cPanel and Plesk control panels available.
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Money back guarantee.
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Disadvantages
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No month-to-month payment plans for shared hosting.
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On the pricier side.
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Trouble ticket support can be slow.
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