Fusemail Reviews

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Sales
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Uptime
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GuruScore
57%
(3) Fusemail Reviews

Fusemail User Reviews

1 


Tuesday, February 18, 2014

Poor customer service makes this company a terrible choice

Rating:
Sales
Setup
Billing
Pricing
Reliability
Help & Support
Uptime
Advantages: Average cost, easy to use web portal
Disadvantages: Less than reliable service and billing/customer service that borders on fraudelent
Verdict: Avoid at all costs


Tuesday, April 03, 2012

FuseMail Fails Again

Rating:
Advantages: US based hostingUS based tech support
Disadvantages: Terrible customer serviceMultiple technical issues
Verdict:

I was without business email for nearly 24 hours from April 1 - April 2nd, 2012. They supposedly have a geo-redundant email hosting solution (announced in 2009) in place to prevent an outage like this from happening, but apparently that did nothing to prevent the problem or speed up the solution. I have been a FuseMail customer for nearly 5 years, and this is the not the first time I have had service issues with FuseMail.

1 

Anonymous User

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Fusemail Expert Review- From the Editors

6922 Hollywood Blvd.
Hollywood, CA 90028
1.877.888 3873

FuseMail was founded in 1994 and was one of the first Hosted messaging specialists online. Headquartered in California, FuseMail also has offices in Canada, Ireland and Hong Kong. FuseMail offers cloud-based Hosted email and Exchange email services.

Review

Sales

You can take your sales questions to FuseMail by telephone, live chat and email. My first attempt to contact FuseMail was by live chat. Though the chat window kept saying I was in an actual chat, nobody from FuseMail ever showed up to chat with me. After trying on numerous occasions, sometimes leaving the window open for an hour or more, I gave up on live chat and phoned FuseMail. Calls are answered quickly and the two reps I spoke with were well versed in company business and easily answered my questions. Email responses take an hour or two to receive.

Setup

FuseMail sign up involves filling out a short order form and paying in advance for your account. I had a welcome letter and instructional email in my inbox just moments after paying.

Billing

FuseMail takes all major credit cards. I had no issues with the billing department and no trouble cancelling my account.

Pricing

Standard email hosting runs just $2 per month (per mailbox) and FuseMail offers a very generous 14 day free trial. All account holders must spend a minimum of $10 per month. While individual mailbox fees are super cheap, for those needing just one or two mailboxes the $10 minimum seems excessive.

Reliability

FuseMail was overall reliable during an 18 month stay. There were several instances of downtime, though FuseMail is good about keeping clients updated on network status during troubled times. I had no issues with FuseMail’s hardware.

Help & Support

Phone support at FuseMail is relatively good. Calls take a bit of a wait to be answered (20-30 minutes), but reps are quick to try and help sort out issues. Live chat was completely unavailable during my many attempts to reach them.

Uptime

FuseMail maintained a 99.8% uptime average over an 18 month period.

Guarantee

  • 14 day free trial.
  • 99.99% uptime guarantee.

Terms of Service

The Terms of Service for FuseMail are available for viewing on their website.  Highlights include:
  • Very strict anti-spam policy.
  • Account contracts must be terminated manually 30 days prior to contract renewal date.

Bottom Line

Advantages

 

  • Good spam filters.
  • Inexpensive.
  • Phone support quick and helpful, though calls are sometimes slow to be answered.
  • Mostly reliable.

Disadvantages

 

  • Must spend a minimum of $10/month.
  • Live chat almost always unavailable.
  • No month to month plans available. (Must pay quarterly or yearly.)
  • Webmail can be slow to load.

Fusemail Plans

Corporate Email Plans:

Fusemail Email Hosting $2 per mailbox/month

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