6922 Hollywood Blvd.
Hollywood, CA 90028
1.877.888 3873
FuseMail was founded in 1994 and was one of the first Hosted messaging specialists online. Headquartered in California, FuseMail also has offices in Canada, Ireland and Hong Kong. FuseMail offers cloud-based Hosted email and Exchange email services.
Review
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Sales
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You can take your sales questions to FuseMail by telephone, live chat and email. My first attempt to contact FuseMail was by live chat. Though the chat window kept saying I was in an actual chat, nobody from FuseMail ever showed up to chat with me. After trying on numerous occasions, sometimes leaving the window open for an hour or more, I gave up on live chat and phoned FuseMail. Calls are answered quickly and the two reps I spoke with were well versed in company business and easily answered my questions. Email responses take an hour or two to receive.
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Setup
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FuseMail sign up involves filling out a short order form and paying in advance for your account. I had a welcome letter and instructional email in my inbox just moments after paying.
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Billing
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FuseMail takes all major credit cards. I had no issues with the billing department and no trouble cancelling my account.
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Pricing
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Standard email hosting runs just $2 per month (per mailbox) and FuseMail offers a very generous 14 day free trial. All account holders must spend a minimum of $10 per month. While individual mailbox fees are super cheap, for those needing just one or two mailboxes the $10 minimum seems excessive.
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Reliability
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FuseMail was overall reliable during an 18 month stay. There were several instances of downtime, though FuseMail is good about keeping clients updated on network status during troubled times. I had no issues with FuseMail’s hardware.
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Help & Support
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Phone support at FuseMail is relatively good. Calls take a bit of a wait to be answered (20-30 minutes), but reps are quick to try and help sort out issues. Live chat was completely unavailable during my many attempts to reach them.
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Uptime
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FuseMail maintained a 99.8% uptime average over an 18 month period.
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Guarantee
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14 day free trial.
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99.99% uptime guarantee.
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Terms of Service
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The Terms of Service for FuseMail are available for viewing on their website. Highlights include:
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Very strict anti-spam policy.
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Account contracts must be terminated manually 30 days prior to contract renewal date.
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Bottom Line
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Advantages
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Good spam filters.
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Inexpensive.
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Phone support quick and helpful, though calls are sometimes slow to be answered.
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Mostly reliable.
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Disadvantages
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Must spend a minimum of $10/month.
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Live chat almost always unavailable.
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No month to month plans available. (Must pay quarterly or yearly.)
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Webmail can be slow to load.
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