545 E Algonquin Rd
Arlington Heights, IL 60005, USA
1-800-561-2656
GigeNet is headquartered in Arlington, IL, just fifteen miles outside Chicago. Founded in 2004, GigeNet offers Windows and Linux dedicated servers, cloud server hosting, colocation, and has affiliate and reseller partner programs.
Review
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Sales
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Sales questions are answered by telephone, live chat and email. I spoke with live chat rep Jeremy Miller, who not only answered my basic questions, but clued me in on a few specials and gave me a virtual tour of Gigenet’s Illinois-based data center. I left completely satisfied and confident that GigeNet was a perfect fit for my hosting needs.
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Setup
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Account sign-up is done online and takes less than ten minutes to complete. My server was customized and ready for use within one business day of payment.
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Billing
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GigeNet accepts all major credit cards and PayPal. I was not billed for services I hadn’t ordered and was able to easily cancel my account.
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Pricing
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GigeNet has a huge assortment of servers and services to choose from, and they range greatly in price. I chose an Intel Xeon (3.2 GHz) server with a 250 gigabyte hard drive, 8 gigabytes of RAM and 10 terabytes of bandwidth, which ran $169/month. GigeNet’s pricing is about average.
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Reliability
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My server suffered no hardware failures or issues over a two year period.
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Help & Support
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Support is available by phone, live chat and a ticket system. Every one of my questions asked was addressed in fifteen minutes or less, and each question was answered the first time around, so I never had to play email ping-pong with staff. Exceptional!
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Uptime
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My uptime monitor showed that GigeNet maintained a 100% uptime record.
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Guarantee
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100% uptime guarantee.
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2 hour hardware replacement guarantee.
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Terms of Service
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The Terms of Service for GigeNet are online. Highlights include:
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All payments are non-refundable.
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Illegal file storage and distribution not allowed.
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Spam forbidden.
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Bottom Line
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Advantages
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Reliable network.
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Fair pricing.
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Exceptionally quick and thorough support.
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Many servers and operating systems to choose from.
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Excellent bargain basement specials.
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Disadvantages
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