26 York Street
London, W1U 6PZ
United Kingdom
US Support: 888-804-2926
UK Support: 870-820-0222
Host1Plus was founded in 2008 as a shared hosting company. Today, Host1Plus offers Windows and Linux-based cloud VPS hosting, shared web hosting, domain names, SSL certificates and a wide variety of business tools, and uses multiple data centers around the world.
Review
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Sales
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Host1Plus takes sales questions by live chat, telephone and through an online contact form. I spent a great deal of time on live chat and telephone and found all the representatives to be intelligent, extremely helpful and easy to work with. A+!
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Setup
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Account sign-up is done online through a form on the Host1Plus website. The process is quick and self-explanatory, taking about five minutes to complete. Within an hour of making payment I received an email welcome letter, which thoroughly detailed my hosting plan and instructions to get my domain online. Very smooth!
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Billing
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Host1Plus offers a variety of payment options, including PayPal, Alipay, WebMoney, AlertPay, Moneybookers, CashU and Google Checkout. The billing department is easy to reach, and I never had any trouble with making a payment or cancelling my hosting account. One note of caution: Host1Plus uses only third-party payment gateways, so it is not possible to pay with a credit card directly through Host1. You can, however, pay with a credit card via any of the payment options listed above.
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Pricing
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Host1Plus has three shared web hosting options to choose from and one cloud VPS server plan. The smallest shared hosting plan, called the Mini, includes 25 gigabytes of space and 250 gigabytes of bandwidth for $5.95/month or $2.95/month if paying three years in advance. Host1Plus clearly has the market on rock bottom prices.
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Reliability
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The hosting server I used was reliable and never suffered any hardware failure.
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Help & Support
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Host1Plus offers support by live chat, trouble ticket system, telephone and an online forum. I found support to be trouble-free and helpful overall, though the online forum could use more representation from the Host1Plus team. Answers are quick to come by email, telephone and live chat, but questions often go unanswered on the forum. While no one should ever turn to an online forum for crucial support, Host1Plus needs to police their own space more if they’re going to offer this space for clients.
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Uptime
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My premium uptime monitor indicated that Host1Plus maintained a 99.95% uptime rating over a one year period.
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Guarantee
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99.9% uptime guarantee.
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90 day money back guarantee.
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Terms of Service
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The Terms of Service for Host1Plus are on their website. Highlights include:
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Clients may not use resource intensive scripts or otherwise utilize more than average server resources.
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Spam forbidden.
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Copyrighted material not allowed without appropriate permissions.
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Bottom Line
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Advantages
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Live chat and telephone support is top notch and available in many languages.
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Stable network.
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Ability to choose server location.
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Free domain with some plans.
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Free cloud hosting and shared hosting plans available for testing.
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SSH access allowed.
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Cheap.
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Disadvantages
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Limited MySQL databases on some plans.
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Support forum not moderated or visited by staff often.
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One-size-fits-all cloud hosting plan.
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