HostNine Reviews

Contact Provider
825 S. US HWY 1, Suite 320
Jupiter, FL 33477
United States
(877) 251-HOST
Expert Rating
Sales
Setup
Billing
Pricing
Reliability
Help & Support
Uptime
Users' Rating
GuruScore
88%
(1) HostNine Reviews

HostNine User Reviews

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Anonymous User

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Sales
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HostNine Expert Review- From the Editors

HostNine was founded in 2006 by a small group of passionate Internet industry veterans who pooled their resources and talents together to form a very powerful company with worldwide reach.  HostNine operates from a global network using Dell PowerEdge servers located in the United States, the United Kingdom and Asia.

Review

Sales
Before signing on as a new customer of HostNine I wanted to ask about their money back guarantee. HostNine takes sales questions by email, live chat and phone. I connected with a HostNine sales representative by live chat in less than one minute, and the HostNine staff was able to answer all of my questions in a timely fashion.

Setup
I paid for my shared hosting account by credit card and within a few moments I received a confirmation of sale. I expected a welcome letter introducing me to HostNine to follow within the hour, but six hours later, I still didn’t have my new account details. I contacted support via live chat and was informed that HostNine does manual bank verifications and account setup. This means that accounts can take anywhere from 4-6 hours to completely setup. In my case, my hosting account was not fully functional for 13 hours.

Billing
In order to secure the lowest rate, I paid for my shared web hosting plan one year in advance. My credit card was billed once, as promised, and I was never charged for services and features I had not ordered.

Pricing
HostNine offers unlimited space and bandwidth accounts at varying prices, depending on how far in advance you choose to pay. If paying monthly, the rate is $6.95/month. Those paying by the year will be charged $5.95/month. HostNine’s prices are well within the average range.

Reliability

My first six months with HostNine flew by without issue and I was quite content with my new host. During my seventh month of service my domain went down, courtesy of a DDoS attack. An announcement of the current happenings was posted on HostNine’s forums and the attack was brought to an abrupt halt two hours later. Over the course of the two years I maintained a plan with HostNine, I experienced several other DDoS attacks and hard drive failure, both of which were sorted out within a few hours.

Help & Support
HostNine offers customer support by telephone, a web based trouble ticket system, email, live chat and forums. While the support team members were polite and very willing to help, they were also incredibly slow to respond to questions. The average wait time for telephone support is 45 minutes and trouble tickets frequently went unanswered for more than 24 hours.

Uptime
I use a premium uptime monitoring tool to ensure my websites stay online and I never had any indications of downtime due to network issues.

Guarantee

  • 99.9% uptime guarantee
  • 30 day money back guarantee

Terms of Service

Terms of Service for HostNine can be read online.  Highlights include:

  • Rates may change at any time.
  • A fee of $10 will be assessed for late payments extending beyond ten days.
  • Strictly enforced SPAM policy.  Violating accounts will be suspended.

Bottom Line

Advantages

  • Extremely reliable network
  • 24/7 sales and support
  • Easy to use control panel and site builder tools
  • Competitive prices

Disadvantages

  • Support slow to respond to requests for help
  • Slow account setup times

HostNine Plans

Linux Hosting Plans:

HostNine Linux Shared Plans from $3.95/mo

Reseller Linux Hosting Plans:

HostNine Linux Reseller Plans from $19.96/mo

Linux VPS Hosting Plans:

HostNine Linux VPS Plans from $59.95

Linux Dedicated Server Hosting Plans:

HostNine Linux Dedicated Server from $179/mo

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HostNine Coupons & Special Offers

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