110 Meadowlands Parkway
Suite 100
Secaucus, NJ 07094
1.877.566.8398
Skype: interserverskype
Interserver.net was founded in 1999 as a web presence provider. Today, Interserver owns their own data center in New Jersey and offers shared hosting, reseller hosting, virtual private servers, cloud hosting, dedicated servers and colocation services.
Review
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Sales
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Interserver takes sales questions by email, online forum, telephone and Skype. I wanted to ask about money back guarantees, so I dropped an email to Interserver. Interserver not only answered my questions completely and in one email, but had the answers to me less than five minutes after I’d sent them. Terrific!
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Setup
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Hosting services are ordered directly from Interserver’s website. Following payment, Interserver sends an invoice by email to your registered email address. Shared hosting and reseller hosting services are almost immediately available to use. Smooth!
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Billing
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Interserver accepts all major credit cards, PayPal, checks and money order. I was billed properly over a two year period and was able to easily cancel my account.
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Reliability
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My hosting server was 100% reliable over a period of two years.
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Help & Support
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Contacting support at some hosting companies can be a long, drawn out experience in which you go back and forth with support through an endless stream of emails. Not so with Interserver. I found the tech support team to offer a very professional level of service, always answering all of my questions in one ticket or email. The level of service is top notch, though we’d love to see Interserver begin to offer live chat services. As it stands, support is available by phone, Skype and trouble ticket system.
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Uptime
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My uptime monitor showed that Interserver maintained a 99.98% uptime rating over two years.
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Pricing
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Shared hosting (10gb of space and 100gb of bandwidth) starts at $6.95/month, VPS runs $6 a month and up, and dedicated server prices begin at $39/month. Interserver has a good variety of plans to suit any budget, and is a great value for the money.
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Guarantee
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30 day money back guarantee.
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99.5% uptime guarantee.
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Terms of Service
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IRC servers strictly prohibited.
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Spamming forbidden.
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Mailing lists must be double opt-in lists.
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99.5% uptime guarantee. Credits given for network outages upon request.
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Bottom Line
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Advantages
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SSH access on shared hosting plans.
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Broad range of services.
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Support tickets resolved on first contact.
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Network uptime is awesome!
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Worry-free hosting.
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Great value.
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Infinitely scalable.
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Disadvantages
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No live chat.
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Clients must manually apply for downtime credits.
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