iWeb Reviews

Rating:

Advantages: Price

Disadvantages: Very slow customer support, rude associates- even the manager, false statements

Verdict:

We had a dedicated iWeb server for 5 months. There were problems at the beginning which they said they fixed. 4 months later, they were still not fixed. Moreover, their support is very slow- a lot slower than the industry average. When approaching them again, after the problem was not fixed, they said it is not their problem! We even spoke with the manager - the whole iWeb team has poor customer service all the way to the top. The problems we were experiencing should have never happened and were an easy fix on their side (which should have been right in the first place). They are also a very shady company because they cannot provide us the support tickets from when they said they would fix the problem - the newest support tickets are in tact though. They said it was a "problem" with their system but they checked and said they still did not see them. Deleting information to cover bad tracks is not a good way to do business. I am out money and time. I would not recommend this host to anyone. Stay away from iWeb!

Rating:

Advantages: 1- Value for money 2- Technical Support 3- Reliability & uptime

Disadvantages:

Verdict:

Well...I've used both iWeb and Peer1, but Peer1 for colo and iWeb for dedicated.

Both companies have good network and good tech support, but iWeb was a pain in the ass to get started with. I had to fax the authorization form numerous times before they got it, finally they did and the sales weren't all that helpful. But Martin, one of their owners, assures that the sales team have been revamped and it was all good.

Unfortunately I haven't had the pleasure to try them again.

Peer1 sign up went smooth as well as cancellation, but we had to cancel is due to price as their 1/4 cab was $900/mo with 5mbps bandwidth and 5 amps power. Sure, they are in NYC but jeez.

Bottom Line

I would say Peer1 is good with: 2- Technical Support 3- Reliability & uptime

iWeb is good with: 1- Value for money 2- Technical Support 3- Reliability & uptime

I'm sure iWeb sales have improved so give them a shout I'm sure you wont be disappointed.

Rating:

Advantages: Great hardware/pricing

Disadvantages: Bad communication skills

Verdict: I have so mixed emotions toward iWeb, I give the hardware/pricing 5 stars. I am not even sure if there is any other company come close in this area. Now, when it comes to the support/communication they are LOOOOOOSERS. Every time I intend to contact them it become like a nightmare , really bad. I am not sure why they don not even have the minimum communication skills. Overall , I love their hosting plan so much but if their communication does not get better i will for sure be looking for new hosting plan.