4210 S Creyts Rd
Lansing, MI 48917
1-800-580-4985
LiquidWeb was founded in Michigan in 1997. Since then, LiquidWeb has acquired more than 20,000 clients, and has in excess of 13,000 servers and three data centers. LiquidWeb has been named to INC. Magazine’s Fastest Growing Companies in the U.S. list for the last five years straight.
Review
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Sales
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Those curious about LiquidWeb can get in touch with their sales team by live chat, telephone and email. I wanted to get clarification on LiquidWeb’s impressive 100% uptime guarantee before signing up, and jumped on live chat to do so. I was met by sales rep Matthew within a few seconds of connecting, and had a great conversation about LiquidWeb’s history, shared hosting and many data centers. Matthew was a fountain of knowledge and he left me feeling like I could trust LiquidWeb with my website. My one complaint here is that it sometimes took Matthew in excess of four minutes to answer a question. Was Matthew simply juggling multiple questions by live chat? Perhaps. Whatever the cause, it made what should have been a three minute chat drag on for more than fifteen minutes.
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Setup
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Signing up for an account with LiquidWeb takes less than five minutes and involves filling out a simple online form. Once you’ve done that, you’ll receive a personal phone call from LiquidWeb, verifying your details and identity. This extra step of protection, not offered by many hosts, takes all of fifteen minutes. In my case, I had a welcome letter in my email from LiquidWeb before I’d even hung up the phone. Brilliant!
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Billing
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LiquidWeb accepts all major credit cards, PayPal, checks and money orders. I paid with PayPal and never had any issues with the billing department during my two year stay or following cancellation of my account.
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Pricing
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LiquidWeb’s smallest shared hosting plan gives users 5 gigabytes of space and 120 gigabytes of bandwidth for $14.95/month. LiquidWeb is not the cheapest host on the block, that’s for sure, but they do offer a few extras for that price, including a rock solid 100% uptime guarantee.
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Reliability
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I had zero reliability issues during my two year stay with LiquidWeb. Their hardware and network performed flawlessly for 24 straight months.
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Help & Support
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LiquidWeb customers can get technical support by help desk, live chat, email or a toll-free telephone number. No matter which method of support I used, I always had an answer with minutes from the LiquidWeb support department. My trouble tickets rarely remained open for longer than fifteen minutes and never once did I have to write LiquidWeb a second time to clarify or fix a problem. LiquidWeb has a well earned reputation for being a solid, reliable company.
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Uptime
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My premium uptime monitor indicated that LiquidWeb maintained 100% uptime for 23 months straight. The one month where 100% uptime was not achieved, my website suffered from ten minutes of unplanned downtime.
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Guarantee
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100% uptime guarantee.
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30-minute hardware replacement guarantee.
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30-day money back guarantee.
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Terms of Service
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LiquidWeb’s terms of service are online. Highlights include:
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No IRC software or ShoutCast servers allowed.
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Spamming strictly forbidden.
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Setup fees are non-refundable.
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Accounts using 15% or more of server resources will be suspended.
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Bottom Line
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Advantages
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Superb support.
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Stellar uptime.
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Two free domains.
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Easy to use control panel (cPanel +Fantastico).
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Unlimited mySQL databases.
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Disadvantages
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Only two domains per account. Add-on domains cost an additional $5 per month.
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Only five sub-domains allowed on each domain.
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More expensive than other hosts.
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