154 Grand Street
New York, NY 10013
1-800-900-7744
Micfo, founded in 2002, bills itself as a divine hosting experience. With more than nine years in the business, Micfo strives to deliver a state-of-the-art hosting experience, offering services like shared, reseller, VPS and dedicated server hosting.
Review
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Sales
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Sales assistance is available by toll-free telephone number, live chat and email at Micfo. I attempted to contact the sales department by phone one evening, but quickly learned that phone sales help is only available during business hours, so that was a no-go. I was able to reach someone by live chat and email. I found both sales reps to be well informed and helpful, but not pushy.
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Setup
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I invested in a shared hosting plan with Micfo and had an invoice in my email inbox within seconds. My account was setup and ready to go in short order. Micfo sends out a detailed welcome letter with account details and setup information.
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Billing
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I paid for my Micfo hosting via PayPal, cancelling exactly one year later. I was billed properly and had no trouble opting out of service the following year.
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Pricing
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Micfo’s smallest shared hosting plan offers 70 gigabytes of space and 700 gigabytes of bandwidth for $4 per month..or so I thought. Micfo does actually offer that deal, but only if you pay two years in advance. If you want to pay on a month-to-month basis, as I did, that plan will actually cost you double. The price is still a very good deal, but the plan advertising is deceptive at best.
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Reliability
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Micfo hardware was very reliable during my year long stay. I was on two different servers and neither one suffered any sort of failure. My email accounts were problematic, however. My email server was down on numerous occasions, prompting me to request to be moved to a new server, where the same thing ended up happening a month later. While my website stayed up with no worries, I never could quite count on my email address functioning as it should.
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Help & Support
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Micfo support can be had by email, live chat and telephone 24/7. I had reason to contact Micfo several times during my stay to both inquire about a plan size change and ask about a (self caused) database problem. Micfo guarantees a 25 minute response time on email tickets and they delivered every single time. Phone support was equally impressive. Support reps are friendly and knowledgeable and often went out of their way to make sure I was satisfied. Thumbs up!
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Uptime
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I have a premium uptime monitor in place to keep track of my domains and network uptime. I experienced only a brief planned outage with Micfo, and that was for a server reboot I had been notified would be taking place.
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Guarantee
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99.9% uptime guarantee
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30-day money back guarantee
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Terms of Service
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The Terms of Service for Micfo are available for viewing online. Highlights include:
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A late payment fee of $10 will be assessed to past due accounts.
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Data storage not allowed.
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No audio or video streaming websites allowed.
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Bottom Line
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Advantages
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Very reliable network.
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Inexpensive.
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Excellent customer support.
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30-day money back guarantee.
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Free domain for life.
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Disadvantages
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Plan pricing is misleading.
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Received numerous emails from Micfo after cancelling plan about ongoing specials.
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Sales department only available by phone during business hours (9am-5pm EST).
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