21301 Burbank Blvd
Woodland Hills, CA 91367
1-800-396-1999
MySite.com has been providing hosting services since 1995. A division of United Online, the company known for brands like NetZero, Biz Hosting and 50Megs, MySite offers Linux-based shared web hosting plans, domain names and virtual private servers.
Review
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Sales
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MySite answers sales questions by toll-free telephone number and email. I used both. It takes 10-20 minutes of on-hold time before you can reach an actual sales rep, but once connected answers are quick to come and reps are both friendly and helpful. Email sales questions took 24-72 hours to be answered and those answers were generally less than helpful. Several of my email questions were not addressed at all and upon sending a second set of questions back to the MySite team, I received no response at all. A mixed bag.
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Setup
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You can sign up for a new account online or by phone. The entire process takes less than five minutes, after which a welcome letter arrives by email detailing your account information and hosting plan. Very smooth.
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Billing
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MySite takes all major credit cards. Though there is a dedicated billing department, their hours are not advertised, nor is there a dedicated email address to reach them. As such, your best bet to get in touch with billing is to call. I was billed for a year of service the month after cancelling my account, though the matter was eventually settled a full month later. I was disappointed with the lack of speed or attention the billing department gave me or my account, even though they eventually righted their error.
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Pricing
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MySite offers five shared hosting plans. I bought into the smallest plan, the Starter package, which afforded 1 gigabyte of space and 10 gigabytes of bandwidth for $6.95/month. If you choose to invest in longer term hosting, prices are significantly cheaper. The same package runs just $3.95/month when paying two years in advance. All total, MySite is about average in their pricing structure when paying month to month, but has bottom-dollar deals for those signing up for the long haul.
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Reliability
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I remained with MySite for a period of one year. My hosting server never faltered during that time and the hardware was 100% reliable.
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Help & Support
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Support at MySite is given by phone or email. I had reason to contact support on numerous occasions and seemed to hit a roadblock at every turn. Each of the five times I reached out to telephone support I was told that my questions were too advanced, and I needed to file a trouble ticket where upper level techs would address my concerns. Upon filing trouble tickets, however, I often received a stock “we’ll look into the problem in the next 72 hours” answer, and then never heard back. As a result, a longstanding database problem with my account was never fixed. Disappointing!
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Uptime
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My premium uptime monitor indicated that MySite.com maintained a 99.98% uptime rating over a one year period.
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Guarantee
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Terms of Service
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The Terms of Service for MySite are online. Highlights include:
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Accounts are non-transferrable.
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Clients must be at least 18 years of age.
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Early termination fees may apply.
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Spam prohibited.
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Bottom Line
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Advantages
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Reliable network.
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Easy-to-use Site Builder.
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Decent pricing.
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Several plans to choose from.
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Free hosting plans available in exchange for banner ads.
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Disadvantages
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No FTP access or CGI usage on some plans.
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File size limits on uploads.
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Support is abysmal.
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Limited number of email accounts per plan.
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No live chat.
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No uptime or money back guarantees.
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