MySite Reviews

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Expert Rating
Sales
Setup
Billing
Pricing
Reliability
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Uptime
Users' Rating
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Customer Support
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Uptime
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(2) MySite Reviews

MySite User Reviews

1 


Friday, October 26, 2012

Bizhosting Webstore on MySite

Rating:
Tech Support
Control Panel
Pricing
Uptime
Software
Customer Support
Security
Advantages: Uptime, User interface
Disadvantages: No innovation
Verdict: Using MySite's Bizhosting.com to run our website and ecommerce site. Uptime is good. User interface and power of the development tools is good. Biggest complaint is that the MySite Bizhosting product is the same as it was more than 5 years ago. No auto update to Google products, no shared shopping mall, antiquated merchant accounts, poor customer communication. This could be a great product if brought into the 2012 market.
1 

Anonymous User

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MySite Expert Review- From the Editors

21301 Burbank Blvd
Woodland Hills, CA 91367

1-800-396-1999

MySite.com has been providing hosting services since 1995. A division of United Online, the company known for brands like NetZero, Biz Hosting and 50Megs, MySite offers Linux-based shared web hosting plans, domain names and virtual private servers.

Review

Sales

MySite answers sales questions by toll-free telephone number and email. I used both. It takes 10-20 minutes of on-hold time before you can reach an actual sales rep, but once connected answers are quick to come and reps are both friendly and helpful. Email sales questions took 24-72 hours to be answered and those answers were generally less than helpful. Several of my email questions were not addressed at all and upon sending a second set of questions back to the MySite team, I received no response at all. A mixed bag.

Setup

You can sign up for a new account online or by phone. The entire process takes less than five minutes, after which a welcome letter arrives by email detailing your account information and hosting plan. Very smooth.

Billing

MySite takes all major credit cards. Though there is a dedicated billing department, their hours are not advertised, nor is there a dedicated email address to reach them. As such, your best bet to get in touch with billing is to call. I was billed for a year of service the month after cancelling my account, though the matter was eventually settled a full month later. I was disappointed with the lack of speed or attention the billing department gave me or my account, even though they eventually righted their error.

Pricing

MySite offers five shared hosting plans. I bought into the smallest plan, the Starter package, which afforded 1 gigabyte of space and 10 gigabytes of bandwidth for $6.95/month. If you choose to invest in longer term hosting, prices are significantly cheaper. The same package runs just $3.95/month when paying two years in advance. All total, MySite is about average in their pricing structure when paying month to month, but has bottom-dollar deals for those signing up for the long haul.

Reliability

I remained with MySite for a period of one year. My hosting server never faltered during that time and the hardware was 100% reliable.

Help & Support

Support at MySite is given by phone or email. I had reason to contact support on numerous occasions and seemed to hit a roadblock at every turn. Each of the five times I reached out to telephone support I was told that my questions were too advanced, and I needed to file a trouble ticket where upper level techs would address my concerns. Upon filing trouble tickets, however, I often received a stock “we’ll look into the problem in the next 72 hours” answer, and then never heard back. As a result, a longstanding database problem with my account was never fixed. Disappointing!

Uptime

My premium uptime monitor indicated that MySite.com maintained a 99.98% uptime rating over a one year period.

Guarantee

  • None offered.

Terms of Service

The Terms of Service for MySite are online.  Highlights include:

  • Accounts are non-transferrable.
  • Clients must be at least 18 years of age.
  • Early termination fees may apply.
  • Spam prohibited. 

Bottom Line

Advantages

  • Reliable network.
  • Easy-to-use Site Builder.
  • Decent pricing.
  • Several plans to choose from.
  • Free hosting plans available in exchange for banner ads.

Disadvantages

  • No FTP access or CGI usage on some plans.
  • File size limits on uploads.
  • Support is abysmal.
  • Limited number of email accounts per plan.
  • No live chat.
  • No uptime or money back guarantees.

MySite Plans

Linux Hosting Plans:

MySite - Starter Hosting $6.95/Month
MySite - Personal Hosting $13.95/Month
MySite - Professional Hosting $23.95/Month
MySite - Business Hosting $42.95/Month

Free Linux Hosting Plans:

MySite - Free Hosting

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