336, Colombo Road
Peradeniya
Kandy, 20400
Sri Lanka
USA: 1.888.333.9298
International: +94.817.201803
NetAugusta.com opened their doors for business in 2006. This Sri Lanka based web hosting company has thousands and thousands of clients, uses the SoftLayer data center and offers shared Linux-based web hosting packages.
Review
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Sales
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Sales support comes by telephone, live chat, email and online ticket system. I attempted to contact telephone sales support for four consecutive evenings, but nobody picked up the phone and there was no answering service of any kind on which to leave a message. I later learned phone sales support is available during business hours only, 8am-8pm. I did receive quick and thorough responses from both live chat and email. Questions by email are answered in less than 15 minutes and live chat picked up my questions immediately.
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Setup
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New clients can easily sign up for an account from NetAugusta’s website. The process takes just a few moments, and a billing invoice and confirmation of sale arrive in your email inbox shortly thereafter. Account setup was instant and I was up and running less than five minutes from signing up. Smooth!
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Billing
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NetAugusta takes all major credit cards, PayPal, checks, bank transfers and AlertPay. My hosting bill was always accurate and I found cancelling my account to be just as easy as signing up was.
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Pricing
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NetAugusta offers two shared web hosting plans, the smallest of which includes unlimited space and bandwidth and the ability to host one domain for $11.85 quarterly, $23.70 semi annually or $47.40 yearly. Paying by the year also earns you a free domain name. NetAugusta’s prices are low as can be and the free domain is a nice touch, but we’d love to see some actual month-to-month plans too.
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Reliability
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I had no hardware or network issues with NetAugusta to report. Everything worked just as it should.
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Help & Support
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NetAugusta support is available by telephone, live chat and a trouble ticket system. Support personnel are extremely friendly and a pleasure to work with! Trouble tickets are responded to in less than fifteen minutes on average, and phone support is usually immediately available. That’s the good. The bad is that live chat support doesn’t always seem to be actually live. On several occasions, especially late at night, I simply had no reply from live chat. To their credit, when live chat is busy or otherwise not online, clients have the option of having questions emailed to the support team from the live chat window.
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Uptime
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My uptime monitor showed that NetAugusta maintained a 100% uptime over a one year period.
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Guarantee
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99.9% uptime guarantee.
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Anytime money back guarantee.
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Terms of Service
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The Terms of Service for NetAugusta are available on their website. Highlights include:
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Pirated software, warez and hacker material not allowed.
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$50 cancellation fee applies to those violating the Terms of Service.
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Web hosting space may not be used for online storage.
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Accounts and domains must be manually cancelled.
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Bottom Line
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Advantages
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Anytime money back guarantee.
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Support is super friendly and easy to work with.
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Excellent network and uptime.
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Inexpensive.
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cPanel control panel.
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Free domain when paying yearly.
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Disadvantages
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No month to month plans.
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Phone support only available 8am-8pm.
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