Peer1 Reviews

Contact Provider
1000-555 West Hastings Street
Vancouver, BC V6B 4N5
Canada
1-866-579-9690
Expert Rating
Sales
Setup
Billing
Pricing
Reliability
Help & Support
Uptime
Users' Rating
Bandwidth
Customer Support
Disk Space
Ease of use
Pricing
SEO Friendliness
Tech Support
GuruScore
95%
(3) Peer1 Reviews

Peer1 User Reviews

1 


Monday, January 01, 1900

Sales and Support Go The Extra Mile

Rating:
Disk Space
Tech Support
SEO Friendliness
Customer Support
Pricing
Uptime
Bandwidth
Advantages: Flexible, work in partnership, great prices and locations.
Disadvantages: Not in Asia yet!
Verdict: We've been looking for an international provider and we've found the perfect fit with Peer1. They are more like a hosting partner than a provider.


Monday, January 01, 1900

I recommend them to anyone

Rating:
Bandwidth
Pricing
Uptime
Customer Support
Ease of use
SEO Friendliness
Advantages: Worth the money
Disadvantages: A bit expensive
Verdict: I have been using Peer1 for 4 months now, and would never look back on the decision to host with them. I have had only one downtime issue, and it was due to the entire datacenter loosing power in the Washington DC area. They responded quickly and got my box back online ASAP. I recommend them to anyone and everyone. I am not moving away from Peer1 or "AKA The Beach" for quite some time.
1 

Anonymous User

Skip Navigation Links. As simple as ... 1 2
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Peer1 Expert Review- From the Editors

Peer 1 has been in the web hosting business since 1999. With 17 data centers to their name, Peer 1 offers managed and unmanaged dedicated server hosting, as well as cloud services, colocation and business class email.

Review

Sales

Sales questions at Peer 1 are answered by live chat, email or toll-free telephone number. I tried all three methods and found the sales team members to be intelligent and helpful, without being pushy or too overeager for a sale.

Setup

I invested in a bundled server with Peer 1. The sign-up process involves chatting with a sales rep by phone or live chat, placing an order with that sales rep, and then waiting for the server to be customized to your specifications. This is a pain-free process, though I did have a few stumbling blocks. First, some links from Peer 1’s site to the Server Beach website, where dedicated server information can be found, were inactive and did not work. This meant I couldn’t actually compare plans or see what was included with each server package. Second, all orders must be made by phone or live chat. There’s no online ordering of any kind available from Peer 1. Despite these minor annoyances, my Peer 1 server was set up relatively quickly and I had a nice welcome email from them in short order.

Billing

I had no billing issues with Peer 1 during my stay with them or with cancelling my account.

Pricing

Peer 1 has a wide assortment of hosting plans and servers suited to a variety of budgets. Servers start out at just $75 a month (with the Server Beach division), which most certainly gives clients a whole lot of bang for their buck. Servers and extra services are priced reasonably and run about average in the industry.

Reliability

My yearlong stay with Peer 1 was a pleasant one that was marred only by hard drive failure. Thanks to Peer 1’s one hour hardware guarantee, my downtime as the result of faulty hardware was minimal.

Help & Support

Peer 1 offers something called FirstCall Support. With this service, Peer 1 guarantees you’ll get the help you need on your first call, and you’ll never need to call back. While I found Peer 1 lived up to their guarantee, I also discovered that I was often transferred from support person to support person, sometimes being stuck on the phone for more than half an hour while I awaited an answer. Overall, the techs from Peer 1 are thorough and intelligent and my support experience was good, albeit slow at times.

Uptime

My premium uptime monitor showed that, with the exception of downtime as the result of hard drive failure mentioned above, my server stayed up 100% percent of the time.

Guarantee

  • 100% uptime guarantee
  • 30 day money back guarantee
  • 1-hour hardware replacement guarantee

Terms of Service

You can find the Terms of Service for Peer 1 online.  Highlights include:

  • Prices, services and features may change at any time.
  • IRC not permitted.
  • Spamming and hosting of illegal files disallowed.

Bottom Line

Advantages

  • Excellent uptime.
  • Choice of multiple data centers.
  • 1-hour hardware replacement guarantee.
  • Lots of add-ons to choose from.

Disadvantages

  • Support is excellent, but can be time consuming.
  • Website a pain to navigate with constant annoying chat pop-up window.
  • Can only order by live chat or telephone.

Peer1 Plans

Dedicated Servers Hosting Plans:

Peer1 Basic Server

Colocation Plans:

Peer1 Colocation Service

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Peer1 Coupons & Special Offers

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