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Rackspace Reviews

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(1) Rackspace Reviews

Rackspace User Reviews

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Anonymous User

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Rackspace Expert Review- From the Editors

5000 Walzem Road
San Antonio,Texas, 78218

Sales: 1-800-961-2888
Support: 1-800-961-4454

Rackspace.com has been serving customers since they opened their doors for business in 2001. Headquartered in Texas, Rackspace operates out of eight different data centers and offers managed and unmanaged hosting and cloud computing services.

Review

Sales

Rackspace takes sales calls by telephone, email and live chat. I connected with Rackspace by live chat, a process that takes less than 30-seconds. Rackspace sales reps are very well versed in what they offer and extremely knowledgeable about the ins and outs of cloud hosting. I was impressed!

Setup

You can purchase an account with Rackspace from their website. Once you register for an account and place your order, a sales rep calls to confirm the order and verify credit card details. This extra step is a great way to protect consumers from credit card fraud and order problems, but does add an extra hour of time to setup.

Billing

Rackspace accepts all major credit cards. I had no trouble with my order or the billing department, and cancelling an account is just as simple.

Reliability

Rackspace has an admirable reputation as being a rock solid hosting provider and they delivered.

Help & Support

Rackspace support is given via live chat or phone. Technical support with Rackspace was phenomenal. The engineers and techs were quick to answer questions, make suggestions, and make sure I was satisfied with service.

Uptime

I use a premium uptime monitor that showed Rackspace delivered near 100% uptime. I had a few bursts of downtime during the beginning of my stay that were the result of nodes not being available. As it turned out, this is a common cloud hosting problem with databases. The techs were able to sort it out for me and advise action on how to correct the problem. Once that was figured out, my uptime with Rackspace was 100%.

Pricing

Rackspace cloud hosting starts at 1.5 cents per hour. The higher the amount of traffic you log, the higher your bill will climb. In comparison with other cloud hosting server providers, Rackspace is on the pricy side of things. Load balancers, file storage and advanced technical support all cost extra, as well.

Guarantee

  • 100% uptime guarantee

Terms of Service

You can find the Terms of Service for Rackspace here.  Highlights include:

  • Unlawful use of account or server space not permitted.
  • Spam forbidden.
  • Clients are responsible for data.

Bottom Line

Advantages

  • Easy to scale on demand.
  • Superb technical support.
  • Add-ons are simple to tack on to account.
  • True 24/7 support.
  • 100% uptime guarantee.

Disadvantages

  • Pricy.
  • No SSH access.
  • Account activation can be slow.

Rackspace Plans

Managed Hosting Plans:

Rackspace Managed Servers from $199/month

Cloud Windows Hosting Plans:

Rackspace Windows Cloud Plans from $0.08/hr. ($58.40/mo.)

Cloud Linux Hosting Plans:

Rackspace Linux Cloud Plans from $0.015/hr. ($10.95/mo.)

Cloud App Hosting Plans:

Rackspace Cloud App Hosting from 2.2¢/hour

Twitter Sentiment Analysis for Rackspace

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Rackspace Coupons & Special Offers

Go to the provider's website to learn more.