Sago Networks
4465 West Gandy Blvd.
Suite 800
Tampa, FL 33611
1.866.366.3640
Sago Networks was formed in the year 2000 and today owns two US-based data centers. Sagonet provides wireless Internet access to the Southeastern United States, colocation and data center services, dedicated servers, virtual servers and storage and backup services.
Review
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Sales
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Sagonet answers sales questions by telephone and live chat. I used both. Sales reps were just as knowledgeable as support techs, and were able to answer my questions easily and quickly. My only beef here is that live chat was rather slow. Aside from the fact that it took 15 minutes to connect to an actual person on live chat, there was a delay of five minutes or longer between when I asked a question and when it was answered.
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Setup
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New customers can sign up for services directly from Sagonet’s website. Once you’ve chosen your hosting options and paid for the account, Sagonet runs antifraud screening and then sends a welcome email with your new account details. Virtual servers and basic Linux dedicated servers take only about an hour to be ready for use. Speedy and thorough!
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Billing
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Sagonet takes all major credit cards and PayPal. My bill was always correct and I was able to easily cancel my hosting account.
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Pricing
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Sagonet has many plans and servers to choose from. Virtual dedicated servers start at $29/month, dedicated servers are $29-$79, and server colocation prices start at $99/month. Sagonet's prices are wallet-friendly and leave you feeling like you're getting more than you paid for.
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Reliability
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My hosting server was 100% reliable over a period of two years.
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Help & Support
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Sagonet does support by phone, live chat and an online ticket system. Ticket response time is impressively fast. Most of my tickets were answered within 10 minutes of submitting them, no matter what the time of day. Tech support is eager to help resolve situations and very adept at fixing issues quickly. The only downside here is that live chat wait times can be long, and answers are much slower coming from there.
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Uptime
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My uptime monitor showed that Sagonet maintained a 99.998% uptime rating over two years.
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Guarantee
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Terms of Service
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Strict anti-spam policy.
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All payments are non-refundable.
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Illegal activities prohibited. Violators will be reported to government agencies.
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Bandwidth overages are billed at $.50 per gigabyte.
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IRC not allowed.
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No adult websites.
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Bottom Line
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Advantages
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Superb ticket response time and assistance.
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Competitive sales and special offers.
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Good value for the money.
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Will negotiate bulk purchases.
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Speedy server setup.
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Disadvantages
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No money back guarantees of any kind.
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Live chat wait times can be excessive.
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Hefty fees for extras ($49 to add additional RAM to servers.)
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