189 S. Orange Ave. Ste 1410
Orlando, FL 32801
1.800.317.8552
ServerIntellect.com was founded in 2003. This Orlando-based web hosting company offers Windows dedicated servers, public and private cloud hosting and an affiliate sales program.
Review
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Sales
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ServerIntellect gives live chat, telephone and email pre-sales support. Live chat and telephone sales questions are answered almost immediately, and email support takes about 30 minutes. I found all of ServerIntellect’s sales team members to be dependable and helpful, and several offered to set up an account for me immediately, so I wouldn’t have to go through the online order process. Excellent!
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Setup
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Signing up for an account can be taken care of online, by telephone or through live chat. ServerIntellect verifies each order by telephone, a process which takes only a few moments, and then you’re good to go. Smooth and hassle-free!
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Billing
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ServerIntellect accepts all major credit cards. The billing department is available for assistance by live chat, trouble ticket system and telephone. I was able to easily upgrade my account with billing on two occasions. Additionally, I was never improperly billed and had no difficulty cancelling my account.
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Reliability
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I had no hardware issues of any kind during a one year stay with ServerIntellect.
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Help & Support
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ServerIntellect is known for their ServiceFirst Support, a free support system that’s available 24/7. Live chat and phone support is outstanding. Techs answering calls through those services resolve issues quickly and easily. Trouble tickets are a bit slower to be completely cleared. My average wait-time for support by ticket system was 90 minutes, even during an emergency.
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Uptime
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My uptime monitor indicated that ServerIntellect maintained a 99.998% uptime rating. Credit is given for unplanned downtime, though clients must request it themselves.
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Pricing
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There are several hosting plans to choose from with ServerIntellect. Dedicated servers start at $229/month, public cloud hosting is $9.95/month and up, and private cloud server prices begin at $99/month. ServerIntellect’s hosting servers are top-of-the-line and robust, but prices are considerably higher than the competition, and they’re clearly not a budget host.
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Guarantee
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99.9% uptime guarantee.
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30 day money back guarantee.
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Terms of Service
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The Terms of Service can be read in full online. Highlights include:
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Private cloud and dedicated servers do not qualify for money back guarantee.
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Late payments are subject to a $25 late fee.
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Spamming strictly prohibited.
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Bandwidth overage is billed at $1 per gigabyte.
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Bottom Line
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Advantages
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Full featured plans.
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Robust platform.
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Unity control panel is easy to learn and use.
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Responsive support.
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Dependable.
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Many options for server configuration.
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Disadvantages
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Pricey.
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Downtime credits must be requested.
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PayPal not accepted.
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