SherWeb Reviews

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(6) SherWeb Reviews

SherWeb User Reviews

1 


Monday, January 01, 1900

Sherweb Sucks. Bigtime.

Rating:
Advantages: Cheap.
Disadvantages: Dropped emails, crappy customer service
Verdict: Our company has been using Sherweb's hosted Exchange 2007 for a few years and had been really pleased with them until about a month ago. As we all know, email communication is the lifeblood of business, especially when it comes to supporting clients and entertaining prospective ones. Our emails started getting nabbed by their Spam Filter, some of which (not all) were visible in the Admin Interface of our account. Performing a search on a user's account revealed a handful or so of blocked messages, with the option to release or re-send them. The re-send of the messages failed and yet they remained in the clutches of the spam filter, mocking me. Contacting their Customer "Service" was like yelling into hollow and waiting to hear an echo. I finally got a "technician" in a chat session and explained my woes, thinking he was going to save the day. He attempted to re-send the messages in the exact same manner as I did which was frickin' useless! That's like telling the Doctor you've got a bloody stool and he sticks his finger in your butt anyway, juuust to be sure. It's painful and frustrating. Anyhow, so "Nick Burns" decides to try a few other methods of releasing my company's messages, but to no avail. He does tell me that he is escalating my case right away which was warmly received by me. I had arrived. It reminded me of being upgraded to First Class on a plane where Coach was all filled up. Alas, to my chagrin I found that there was no such thing as First Class on this "ValueJet." Two or three days later I received an email that had the feel of someone who was busy doing 10 other things and typing with one hand. He asked me for details about the messages, which I had since our customers had to re-send them to our personal accounts. FINALLY, we were going to be SAVED from this digital nightmare for I have provided PROOF that I was not crazy...NOT!!! There was silence for another half day so I created another ticket and included my existing ticket number, along with information regarding other users whose emails were entangled in the gripping snares of the InterWeb. I got another email from "Phillipe" once again asking me for information regarding the emails, which I had already sent him. This is when I knew the relationship was coming to an end like a teenage romance. I tried to tell myself this couldn't be happening and that they "would never do this to me" but my fears were realized when he asked me for message headers from emails that I had no account of. WTF?!? You want me to send you header information from an email that I never received?!?!? SACREBLEU!! I finally gave him a piece of my mind and let him know that if he didn't get his act together my company would find someone else who would take care of our needs. Surely they will come around now. Right? The saga continues..


Monday, January 01, 1900

sherweb provides great sharepoint

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Advantages: Sharepoint by sherweb improved my team productivity on different projects
Disadvantages: The Customization features
Verdict: The security and file sharing capabilities


Monday, January 01, 1900

Server is fast!

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Advantages: Fast setup, fast and reliable server
Disadvantages: I don't see any
Verdict: SharePoint 2010 with SherWeb rocks. Low price for what you get. The setup was quick and configuration is easy once in their great control panel. I recommend to everyone! Thanks, Cam.


Monday, January 01, 1900

Sherweb rock

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Advantages: quick setup , qualified technical support , friendly staff , good prices
Disadvantages: n/a
Verdict: I was migrating my sharepoint and my hosted exchange from in house to the cloud. The process took 1 day ! Kudos to Sherweb for all tips and tricks.


Thursday, September 29, 2011

Sherweb blows...

Rating:
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Advantages: Cheap, nice reseller panel, friendly salespersons
Disadvantages: Slow servers, been a client for a year and could not access my e-mail for a full 15 days in that year due to "outages" taking longer then 5 hours to resolve.
Verdict:

Would not recommend it to anyone.

1 

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SherWeb Expert Review- From the Editors

740 Galt Ouest, Suite 10
Sherbrooke (Quebec)
Canada, J1H 1Z3
1-888-567-6610

2915 Ogletown Road, #1073
Newark, DE, 19713
U.S.A.

Sherweb.com has been focused on offering hosting services since 1998. With four offices in France, Canada and the United States, Sherweb keeps track of more than 20,000 customers worldwide. Today, Sherweb does shared Windows and Linux hosting, email hosting, reseller hosting, cloud hosting, virtual private servers and Microsoft Exchange services.

Review

Sales

Sales support from Sherweb comes by online form, toll-free telephone and live chat. I used live chat. Within seconds of making a live chat account I was met by a sales representative who not only answered my questions, but did so quickly and with ease. Wonderful!

Setup

Sherweb’s setup is a bit different than most hosts. First, you enter your email address and are then told than an invoice is being mailed to you. Meanwhile, you still have to fill out a new client and hosting application and are led to a payment screen. The process is a tad confusing. Do you wait for the email invoice or go ahead and pay on Sherweb? Nonetheless, ignoring the email invoice, I managed to sign-up entirely online using their website form and had my account up and running within minutes. One nice thing about Sherweb’s sign up procedure is that they let you know during the sign-up process what your new nameservers will be so that you can change them immediately with your domain registrar. This is a cool little time saver for those people who, like me, prefer to get a jumpstart on things.

Billing

Sherweb accepts payment by credit card. I had no billing problems to report. It should be noted that plans automatically renew and it is the client’s responsibility to cancel their plan 30 days before contract end.

Pricing

Sherweb has many plans and services in all price ranges to choose from. Their smallest Windows and Linux hosting plan is called Starter Hosting and costs $7.25/month (when paying by the year) for 1 gigabyte of space and unlimited bandwidth. Sherweb is reasonably priced, for sure.

Reliability

I had no hardware problems to report during a one year stay with Sherweb.

Help & Support

Sherweb support comes by telephone, live chat and a help desk form from their website. Phone support is slowest, often taking ten minutes or more to reach an operator. Live chat was superb, and had quick connection times. In all instances of contacting support, I was met by a helpful, friendly, willing-to-go-out-on-a-limb rep. Thumbs up!

Uptime

My premium uptime monitor indicated that my website remained online 99.8-99.9% of the time over a one year period.

Guarantee

  • 30-day money back guarantee.
  • 99.9% uptime guarantee.

Terms of Service

The Terms of Service for Sherweb are on their website.  Highlights include:

  • Hosting plans automatically renew and must be manually cancelled.
  • Strict anti-spam policy.
  • Client responsible for maintaining current website backups.

Bottom Line

Advantages

  • Superb support.
  • Reasonable pricing.
  • Good uptime.
  • Network and maintenance notifications sent by email.

Disadvantages

  • No add-on domains allowed on some accounts.
  • No mySQL databases permitted on some accounts.
  • Domains are pricey ($15).
  • Month-to-month payment not offered on all plans.

SherWeb Plans

WSS Hosting Plans:

SherWeb SharePoint 2010 Plans from $8.95

Corporate Email Plans:

SherWeb Hosted Exchange Hosting from $5.95/month per user

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SherWeb Coupons & Special Offers

    30-day free trial on Hosted Exchange 2010 - Promo code : 30daytrial

    Sherweb Hosted Exchange coupon - 30 day trial

Go to the provider's website to learn more.