621 W. Randolph St. 3rd Floor
Chicago, IL 60661
866-817-2811
SingleHop.com was founded in 2006. Based in Chicago, IL, SingleHop offers Windows and Unix dedicated servers and server management, plus cloud servers and formation clusters.
Review
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Sales
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Sales support from SingleHop is available by live chat, telephone, community forum and email. I reached out by phone to SingleHop to learn more about their dedicated servers offers. My sales rep was not only over-the-top friendly and helpful, but let me know about a few unadvertised specials that would cut my bill nearly in half. Excellent!
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Setup
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Signing up for an account with SingleHop involves filling out an online server customization form and then paying for services. My invoice and welcome letter arrived within moments of paying, and my server was completely setup and ready to use within a few hours. I even received a call from ServerHop to verify that I was satisfied with service thus far, and to let me know how I could reach support in the future. Perfect as can be!
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Billing
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SingleHop accepts major credit cards, PayPal and electronic checks. I had no issues with the billing department, but it would be nice to see them extend their billing hours. Currently, SingleHop’s billing department is only open 8am-8pm, Monday-Friday.
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Pricing
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SingleHop’s cheapest server, a dual processor ATOM with 2 gigabytes of memory, CentOS, and five dedicated IPs runs $119/month. That’s a good deal by anyone’s standards. While hardware is cheap, some of SingleHop’s extras are on the weighty side: cPanel runs $19/month, backups are $10 and up, and on-demand firewall prices start at just under $40/month. If you’re tricking out your server with certain must-haves, SingleHop’s pricing structure is about average, but be careful with piling on the extras or you may be in for sticker shock.
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Reliability
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My SingleHop hardware proved 100% reliable over an 18-month period.
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Help & Support
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SingleHop gives 24/7 support by phone, live chat and the LEAP support ticket system. My questions, no matter what time of day they were asked, were always answered within 10 minutes. Additionally, on three separate occasions, a member of SingleHop’s support team gave me a return phone call to make sure I understood what was going on and to verify that my issues were completely resolved. Unbelievably impressive!
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Uptime
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A premium uptime monitor tracks my servers and indicated that over a year and a half period, SingleHop maintained 100% uptime.
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Guarantee
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7-day money back guarantee on servers.
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100% uptime guarantee.
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Terms of Service
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The Terms of Service for SingleHop are on their website. Highlights include:
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Services will be suspended for non-payment within three days of payment due date.
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Account cancellations must be submitted manually.
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No spam, IRC or illegal files allowed.
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Bottom Line
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Advantages
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Quick server setup.
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Support is superb!
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Lots of available sales and offers.
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Competitive reseller and affiliate programs.
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Disadvantages
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Billing department closed on weekends.
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Server extras can be costly.
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