SiteGround was founded in 2004 as a shared web hosting service provider. The SiteGround of today is a large company with offices in Panama, London and Bulgaria, offering shared, reseller, semi dedicated, dedicated and cloud web hosting services. SiteGround hosts more than 250,000 domains in five data centers, including Houston, Dallas and Chicago.
[Update - Oct 23,2012] Meet the SiteGround team!
Review
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Sales
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I contacted SiteGround by live chat to ask whether or not they offered a money back guarantee. A sales representative was immediately able to assist me and confirm the exact plan details. The sales team member I spoke with was courteous and knowledgeable and offered a coupon discount code for me to use during the sign up process. Excellent sales support!
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Setup
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SiteGround offers instant setup, so the moment my account was paid for I received an invoice and also a letter welcoming me aboard. The introductory email included information about my hosting plan and instructed me as to where I could find support with SiteGround. Couldn’t have been easier!
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Billing
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I purchased my hosting plan with a credit card and chose to pay by the year. I was not billed for any services I had not ordered and my bill was accurate and well detailed.
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Pricing
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SiteGround offers one plan that features unlimited space and bandwidth for $3.95/month. If paid by the month, there is a $14.95 setup fee, but setup is free if paying yearly. SiteGround’s pricing is most certainly low and I would have given them a solid 10 here were it not for the setup fee on monthly accounts.
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Reliability
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I found SiteGround’s network and server hardware to be extremely reliable. I’ve not had a single instance of downtime caused by network issues or server maintenance. Very reliable!
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Help & Support
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Support from SiteGround can be found via an online help desk or a toll free telephone number. On average, SiteGround has responded to all of my questions within ten minutes and has gone out of their way to assist me whenever I have called on them.
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Uptime
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I use a premium service uptime monitoring tool and have not experienced any downtime to speak of with SiteGround. I’ve found their network to be as rock solid as their support team.
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Guarantee
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99.9% uptime guarantee
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30 day money back guarantee
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Terms of Service
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SiteGround’s Terms of Service are available online. Highlights include:
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Terms may change at any time.
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Backup services are provided, but not guaranteed.
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Unpaid account balances will accrue an interest rate of 1.5%.
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Bottom Line
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Advantages
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Network is rock solid and reliable.
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Technical support staff is excellent!
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Control panel (CPanel) easy to use.
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Competitive prices
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Free domain with the purchase of a hosting account.
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Disadvantages
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Accounts paid monthly come with a setup fee.
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