8911 N. Capital of Texas Highway
Suite 1200
Austin, TX 78759
US: 1.800.646.3517
UK: 0800.520.0312
Volusion.com started up in 1999 by introducing the now widely used one page checkout ecommerce process. Today, Volusion operates out of offices in the U.S. and U.K., and hosts more than 35,000 ecommerce stores.
Review
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Sales
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Volusion takes sales calls by telephone, live chat and an online ticket system. I was able to connect with sales reps by phone and live chat in just a few moments, though ticket support took nearly twelve hours. I found sales reps to be polite and helpful, albeit a bit slow in answering questions, perhaps because they were juggling multiple sales calls.
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Setup
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New client accounts can be signed up for online. The sign-up process is simple and to the point, taking only a few moments to complete. Gold and Platinum packages can be setup the same day as sign-up if accounts are registered before 3:00pm CST, and all other accounts take one to three days to process. A bit slow, but very thorough.
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Billing
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Volusion accepts all major credit cards and billing support is available by live chat, telephone and ticket system. I was billed properly during my stay and had no trouble with cancelling my account.
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Pricing
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Volusion offers five ecommerce packages, the smallest of which includes space for 100 products, one gigabyte of data transfer and hard drive space, and it runs $19.95/month. Customers with active stores may also purchase a Volusion SSL certificate at the cost of $79 per year. Volusion’s hosting specs are a little on the anemic side, but with the inclusion of free templates and no transaction fees, Volusion is offering a fair deal.
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Reliability
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Volusion’s hardware was 100% reliable during my stay.
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Help & Support
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Tech support comes by trouble ticket system, live chat and telephone with Volusion. Support reps are impressively familiar with Volusion’s offerings and ecommerce, but getting that support can take some time. Only Gold and Platinum plans offer Priority Support, which includes priority call routing and shorter phone wait times. For everyone else, expect call wait times to take up to an hour and trouble tickets to be responded to in 3-48 hours. Live chat does also take support calls, but I found that I was most often asked to submit a trouble ticket anyway, even when asking simple questions that could have easily been answered. On the plus side, Volusion has extensive help files for reading on their website, most of which answer many common web hosting and ecommerce questions.
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Uptime
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My uptime monitor indicated that Volusion maintained a 99.95% uptime rating.
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Guarantee
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Terms of Service
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The Terms of Service for Volusion can be read in full online. Highlights include:
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Clients must be 18 years of age and/or legally allowed to sign a contract.
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All sales are final.
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Gambling websites not allowed.
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Zero tolerance spam policy.
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Bottom Line
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Advantages
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14-day free trial.
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Knowledgeable support staff.
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Everything is built-in and easy to learn and use.
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Simple to completely customize website.
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Free templates.
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No transaction fees.
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Robust ecommerce features.
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Disadvantages
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No money back guarantee or refunds given.
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Support can be slow.
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Setup times can be as long as three days.
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