12808 Gran Bay Pkwy, West
Jacksonville, FL 32258
1-800-338-1771
Web.com began online as Interland in the year 1996. Internland was rebranded as Web.com and then eventually purchased by Website Pros, Inc., in 2007. Today, Web.com offers shared Windows and Linux hosting, website design, SSL certificates, online marketing, and is an accredited ICANN registrar.
Review
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Pricing
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Web.com offers both Windows and Linux unlimited hosting plans for $11.95/month. That price, however, is only good for the first three months. Beginning on the fourth month of your contract, Web.com’s monthly fee jumps to $19.95/month. Even with a few extra perks thrown in, like a free domain name and $100 in credits for Facebook and Google AdWords, Web.com’s prices are on the steep side!
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Uptime
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My premium uptime monitor indicated that my website remained online between 98-99.9% of the time over a two year period.
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Sales
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Web.com takes sales questions by toll-free telephone number. I jumped on the phone to inquire about Web.com’s money back guarantee and was met by sales representative in less than two minutes. The sales team member I spoke with was pleasant, intelligent and really knew the ins and outs of Web.com. Perfect!
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Help & Support
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Support from Web.com comes by email, an online help desk and telephone. I experienced both big ups and big downs with Web.com support. After a troubled server migration that left my website offline for an extended period of time, I called numerous times to Web.com and was left on-hold for more than hour each time. By contrast, when my email stopped functioning, I was able to call support and get the problem fixed in just a few moments. Since Web.com does not offer live chat assistance, phone wait times during busy hours can be long, as can ticket responses.
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Setup
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It takes only a few moments to sign up for a new hosting account with Web.com, a process that is completed via a short online form. I received an invoice for my hosting package within a few moments of signing up, and my welcome letter and account details arrived approximately two hours later. Web.com doesn’t have instant setup, like many companies today, but it’s close.
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Reliability
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The server on which I was hosted for the first nine months of my stay with Web.com suffered no hardware issues of any kind and proved to be very reliable. Even so, I was transitioned to a new server in my tenth month and suffered with downed email servers and an inaccessible website on a semi-regular basis for the next two months. Things eventually straightened themselves out and, to their credit, Web.com did communicate with me throughout the troubled period.
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Billing
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I had no trouble with the billing department either during my two year stay with Web.com or following cancellation of my hosting account.
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Guarantee
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30-day money back guarantee.
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99.9% uptime guarantee.
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Terms of Service
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The Terms of Service for Web.com are online. Highlights include:
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Web.com may not be held liable for any loss of business.
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Spamming forbidden and punishable by law.
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Copyrighted content disallowed.
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Bottom Line
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Advantages
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Impressive site builder.
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Payment gateways and ecommerce packages included free of charge with all plans.
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Free domain with all hosting plans.
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$100 in Facebook and AdWords credits given with each account.
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Disadvantages
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No live chat support.
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Steep pricing.
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Phone and help desk support wait times can be long.
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